Christian Retailing

NEWSLETTERS Current Issue LifeWay employee leads hearing-impaired customer to Christ
LifeWay employee leads hearing-impaired customer to Christ PDF Print E-mail
Written by Christine D. Johnson   
Monday, 30 June 2014 09:13 AM EDT

VictoriaCano-webLifeWay Christian Stores employee Victoria Cano tailored her customer service to a hearing-impaired shopper at the chain’s Amarillo, Texas, store—which led to the customer’s commitment to Christ, according to a Baptist Press report.

The shopper came in when Cano, a 20-year-old student at West Texas A&M University who works part-time at LifeWay, was about to close the store one Saturday. The shopper, who didn’t leave her name, motioned to Cano, asking for paper and pen to write a note.

"She asked if I could help her find a book about accepting Christ," Cano said. "I nodded my head and wrote back, asking if it was for her or for a friend."

When the woman pointed to herself, Cano led her to a section with books on prayer. After making some suggestions, the woman said she wanted “a prayer to God, asking Him into her heart," the LifeWay employee said.

After looking for other books for the customer, Cano got enough paper to have an extended conversation with the guest.

"Can I help you write your own prayer?" she wrote, which brought a smile to the customer’s face.

The two corresponded about God's love, Jesus' death and resurrection, and how becoming a Christian starts with a simple act of faith.

"I started by writing out that God loves her very much and that I thought she had come into the store for a reason," Cano said. "I told her, life may not always be easy, but God will always be there for us. All He wants to do is to come into our hearts and be the Lord of our lives."

When the guest realized how simple it is to give her life to Christ, Cano helped her write a prayer that she then prayed.

After their conversation, the woman took the piece of paper with their correspondence, thanked Cano and bought several books on prayer. Cano also gave the woman her name and number as well in case she needed additional help.

"This is the coolest experience I've ever had," Cano said. "I've been on several mission trips with my church and never had something like this happen."

The store’s general manager, Matthew Burrow, was impressed with how Cano was able to think on her feet and meet the customer’s need.

“You never know what a customer might ask," Burrow said. "But that's the reason we're here.”

 

In this current issue:

Dr. Dobson’s ‘Family Legacy’ simulcast sees big turnout

News image

Hundreds of thousands of people worldwide saw the inaugural film...

READ MORE

‘Same Kind of Different as Me’ begins filming

News image

Paramount Pictures has started production on the true story told...

READ MORE

AAP: Religion publishers’ sales rise in July

News image

The Association of American Publishers (AAP) StatShot report issued Tuesday...

READ MORE

Family Christian Stores plans World Vision celebration

News image

Family Christian Stores is inviting customers to visit one of...

READ MORE

Matthew West song celebrates Royals, helps fan

News image

When the Kansas City Royals baseball team became 2014's American...

READ MORE

Legacy Press Bible wins Moonbeam book award

News image

The 50 Word Bible by Dan Miley (Legacy Press) has...

READ MORE

Barbour author Annie Tipton receives honor

News image

Barbour Publishing’s children author Annie Tipton has received a Milligan...

READ MORE

YouVersion app adds new MEV translation

News image

Passio, an imprint of Charisma House Book Group, publisher of...

READ MORE

Group Publishing reverses sell-direct decision

News image

Group Publishing announced a decision to continue to sell its...

READ MORE

Simon & Schuster inks deal with Amazon

News image

Simon & Schuster and Amazon have reached a multi-year agreement...

READ MORE

ECPA announces Top Shelf Awards

News image

The art and science of book design was celebrated Tuesday,...

READ MORE

Nazarene Publishing House set to close

News image

Nazarene Publishing House (NPH) and Beacon Hill Press of Kansas...

READ MORE
100%
-
+
0
Show options

a