Christian Retailing

NEWSLETTERS Current Issue LifeWay employee leads hearing-impaired customer to Christ
LifeWay employee leads hearing-impaired customer to Christ PDF Print E-mail
Written by Christine D. Johnson   
Monday, 30 June 2014 09:13 AM EDT

VictoriaCano-webLifeWay Christian Stores employee Victoria Cano tailored her customer service to a hearing-impaired shopper at the chain’s Amarillo, Texas, store—which led to the customer’s commitment to Christ, according to a Baptist Press report.

The shopper came in when Cano, a 20-year-old student at West Texas A&M University who works part-time at LifeWay, was about to close the store one Saturday. The shopper, who didn’t leave her name, motioned to Cano, asking for paper and pen to write a note.

"She asked if I could help her find a book about accepting Christ," Cano said. "I nodded my head and wrote back, asking if it was for her or for a friend."

When the woman pointed to herself, Cano led her to a section with books on prayer. After making some suggestions, the woman said she wanted “a prayer to God, asking Him into her heart," the LifeWay employee said.

After looking for other books for the customer, Cano got enough paper to have an extended conversation with the guest.

"Can I help you write your own prayer?" she wrote, which brought a smile to the customer’s face.

The two corresponded about God's love, Jesus' death and resurrection, and how becoming a Christian starts with a simple act of faith.

"I started by writing out that God loves her very much and that I thought she had come into the store for a reason," Cano said. "I told her, life may not always be easy, but God will always be there for us. All He wants to do is to come into our hearts and be the Lord of our lives."

When the guest realized how simple it is to give her life to Christ, Cano helped her write a prayer that she then prayed.

After their conversation, the woman took the piece of paper with their correspondence, thanked Cano and bought several books on prayer. Cano also gave the woman her name and number as well in case she needed additional help.

"This is the coolest experience I've ever had," Cano said. "I've been on several mission trips with my church and never had something like this happen."

The store’s general manager, Matthew Burrow, was impressed with how Cano was able to think on her feet and meet the customer’s need.

“You never know what a customer might ask," Burrow said. "But that's the reason we're here.”

 

In this current issue:

ECPA to honor IVP's Bob Fryling

News image

The Evangelical Christian Publishers Association will honor Bob Fryling with...

READ MORE

Vote for the best products of 2015

News image

Christian Retailing invites Christian retailers, publishers and all who work...

READ MORE

NRF: Significant spending boost expected this Easter

News image

Americans anticipate spending more than ever on Easter this year....

READ MORE

B&H Kids' Bibleman gets reboot

News image

B&H Kids is promoting the fall release of Bibleman: The...

READ MORE

Harvest House Publishers celebrates coloring book success

News image

Harvest House Publishers announced Friday that its new coloring book...

READ MORE

‘Living Forward’ hits best-seller lists

News image

Living Forward by Michael Hyatt and Daniel Harkavy has achieved wide...

READ MORE

‘Outreach’ honors IVP titles

News image

Outreach magazine honored six IVP titles as part of the...

READ MORE

Study: Digital payments see 20 percent boost globally

News image

A new study from Juniper Research has found the annual...

READ MORE

‘Miracles From Heaven’ debuts in box office top 3

News image

Miracles From Heaven debuted in theaters to strong reviews and...

READ MORE

Oasis, Tyndale partner on ‘Africa Study Bible’

News image

Major Christian organizations, led by Oasis International, are joining together...

READ MORE

Worthy, Genesis Marketing Group partner

News image

Worthy Publishing announced Tuesday that it has partnered with Genesis...

READ MORE

Bookmasters, Paraclete Press sign fulfillment agreement

News image

Bookmasters has signed an agreement with Paraclete Press to provide...

READ MORE
100%
-
+
0
Show options

Most Popular Articles


a