Every store handles requests from its membership differently. Because the church store is "owned" by the members of the church, many times they feel that you should do anything they want. But remember—your most important job is to be a good steward of your resources.

Whenever I feel pressured to do anything, ol' Betty takes a step back and thinks for a moment. Nothing good comes from hasty decisions. Tell the person who's made the request that you'll get back to them—don't make a decision on the spot. Then ask yourself these questions:

* Is this my decision to make? For some, it will fall under the authority of the store manager. Other store managers answer to a committee or business administrator.

If you answer to a committee or business manager, then hooray for you—pass the buck.

If you as the store manager are responsible for the decision, think about the next question.

* Does this fall in line with my business plan or objectives? If involving your store in fundraising is not what you are about, then do not hesitate to give that as your answer. If helping with individual church-member fundraising is something you would consider in line with your mission, then move on to the next step.

Find out about all the details and come to an understanding up front. What type of fundraising program would we be involved in? What products would we be selling? What financial accountability is in place, and what part of the proceeds and expenses will fall to the store?

It is vital that you be highly involved in the accounting process if you take part in a fundraiser. Involvement takes time, and time is money. All too often fundraiser groups want you to do all the work while they get all the rewards. Business is business, and you have out-of-pocket expenses to account for every time you open your doors. Open and honest communication about that up front can curtail problems that might arise.

If everything works out and the store is involved, educate your staff, and make sure that you feel comfortable with how the program is going at all times. It should be a good experience for all involved.

Got a question for Betty Bookstore? Write to her at This email address is being protected from spambots. You need JavaScript enabled to view it..

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