Christian Retailing

Help men overcome Mother’s Day shopping challenges Print Email
Written by Doug Fleener   
Tuesday, 12 March 2013 04:43 PM America/New_York

DougFleener-WebAs Mother's Day nears, any store that sells gifts for mom will begin to see more and more male shoppers. Here are 10 tips to share with the team at your store: 

1. Assume every man who walks into your store the week before Mother’s Day is there to buy. Remember, we create more sales when we begin by assuming the customer is a buyer.

2. Don't ask if he needs help. You know he's there to buy something and that you are just the right person to assist him. Instead of asking, "How may I help you? or  "Can I help you find something?" say something like, "Welcome. I bet you are looking for the perfect Mother's Day gift."

3. Take charge of the sale. There's a lot of truth to the stereotype about men not asking for directions, and a lot of us won't ask for help in a store, either.  Most men need your help whether they're willing to ask for it or not.

4. Involve the children if they're shopping with dad. If my girls get involved with a potential purchase, I pay more attention. It has happened more times than I can count. Once the kids are excited about a particular gift, dad is sure to agree. 

5. Discover a couple of things about mom. The more you know about the recipient of the gift, the more you can help the man doing the shopping pick out the perfect gift. And isn't helping dad and the kids to buy the perfect gift the reason you're there?

6. Mirror the pace at which he's shopping.  If he's clearly looking to purchase something quickly, speed up your pace. If he's taking his time, don't rush him. Let's be honest—sometimes we men aren't the most patient shoppers in the world. Speaking for myself, the longer I'm in the store, the less likely I am to buy something. That runs counter to how most people shop.

7. Avoid asking him how much he wants to spend.  Whenever I'm asked that, I always say, "I don't want to spend anything, but I doubt you're giving away stuff."  Most men want to buy the best gift for the least amount of money.  Help him find that and the amount he wants to spend will take care of itself.

8. Start big and work your way down. Yes, that helps our sales, but it also helps dad and the kids be heroes on Mother’s Day.  I don't think many women have ever said, "I wish this diamond was smaller" or "I didn't really want this handbag and a wallet."

9. Recommend products, but don't give them too many choices. This is especially the case if dad is not too comfortable buying the products you sell. I'm fine picking out an iPhone for my wife, but ask me to select from too many different necklaces and I'll struggle to make a decision.

10. Offer to help the children pick out a small but special gift just from them.  This is such a nice touch for the kids, and it's a nice way to add on. Gotta love those win-wins!

So, which one or two of these tips will help you sell more to men and make mothers happy on their special day?