Christian Retailing

Tools and training for retailers Print Email
Written by Eric Tiansay   
Tuesday, 04 May 2010 03:24 PM America/New_York

Your guide to the educational opportunities at CBA’s summer show

Marking its 61st anniversary in a Midwest location for the first time in years, CBA’s international convention will be held in St. Louis, June 27-30. The International Christian Retail Show (ICRS), at America’s Center, has the theme “Real toolsPeople, Real Impact: It’s Why We Do What We Do.”

CBA Chairman-elect George Thomsen told Christian Retailing that this year’s theme is “about coming together as an industry.”

“No matter how our businesses are doing, where we’re located, what country we’re from or what competitors we might be facing, our business is about ministry,” he said. “And it’s about making a real impact in the lives of the people we serve.”

Like last year, the 2010 show runs from Sunday morning to Wednesday lunchtime. CBA has nearly tripled the number of workshops and educational offerings—available for free to members. The 13 training workshops include the annual Prospective Retailer Seminar as well as topics such as bargain book strategies and using social media.

“I don’t know what our past workshop fees were, but (they were) not expensive—particularly if the retailer purchased a workshop bundle,” Thomsen said. “CBA recognizes that retailers’ budgets are much tighter this year, yet the need for training remains. That is why we have made the adjustment.”

And since retailers often learn best from one another, a Retailer Idea Exchange Breakfast—a favorite of retailers—is scheduled for Tuesday morning.

Additional registration for the workshops is required for non-CBA members.

 

Sunday, June 27

International attendees are invited to the International Vision Celebration & Luncheon, which runs 10:30 a.m.-3 p.m. Additional registration is required for the event sponsored by ChristianTrade International and featuring Remi Morgan, a pastor at The Redeemed Christian Church of God in Nigeria and operator of the largest Nigerian Christian products Show-floor-crowd-2distributorship. The event will include lunch and reports from the Christian trade worldwide.

From 3:00 to 4:30 p.m., General Session: Digital/Mortar: Store Value in a Digital Age will examine the digital e-books trend.

The Worship Him service, from 6:00 to 7:30 p.m., will feature best-selling author Randy Alcorn (Tyndale House Publishers) speaking, while Jeremy Camp (EMI CMG) and The Museum (EMI CMG) will lead in a time of worship.

The Pacesetter event follows at 7:30 p.m., with Phil Vischer (Tyndale House Publishers) and Stephen Kendrick (B&H Publishing Group) as well as Blackwood Brothers (New Day), Sisters (New Day Christian Distributors), and Gold City (Provident-Integrity Distribution) celebrating the 100th Anniversary of Southern gospel music. The CBA Spirit of Excellence Awards also will be presented at the Pacesetter event.

 

Monday, June 28

The Prospective Retailer Seminar, running 8:30 a.m.-3 p.m., shows ICRS attendees who are thinking about opening a store how to start a successful business, creating business plans, understand customers, have adequate capital and offer customers the best inventory assortment possible. When the two-day seminar ends, attendees will have the opportunity to meet with sponsoring suppliers to discuss their retail business.

Merchandising Workshop, running 9 a.m.-5:30 p.m., offers eight free merchandising demonstrations in product categories such as apparel, fiction, fine art, gifts, jewelry, study Bibles, family entertainment and CBA channel exclusives. As with last year, the 30-minute demonstrations will be led by suppliers as they engage attendees in hands-on exercises for effective showcasing of the products. At press time, the schedule for the demonstrations was not finalized.

From 1:30 to 2:30 p.m, New Marketing: Using Social Media to Market Your Store will offer marketing tips for retailers to build an online community.

Drill Down: Digital Solutions, running 3-4:30 p.m., will feature a panel of industry leaders and digital experts to discuss the future of the Christian retail store in terms of today’s increasingly digital environment.

The popular Children’s Product Trends session, to be held 3-4:30 p.m. and again led by children’s author and expert Mary Manz Simon, will help retailers understand the latest trends and research in children’s products in order to improve and grow this category in their store. Select product samples will be provided, and retailers must be in attendance to receive them.

Simon has conducted a survey, available online at http://www.surveymonkey.com/s/JYJTXG5, about children’s resources. Retailers who complete the survey will receive a free copy of the results during the children’s workshop.

“Digi-kids are immersed in technology, media and entertainment,” she said. “Pop culture is a strong influencer. Yet against this glitzy mindscape, researchers consistently emphasize the importance of reaching children for Christ during their early years.

“Each of us—whether retailer, vendor or publisher—faces challenges as we seek to carry out the words of Jesus ‘to let the children come.’ ”

 

Tuesday, June 29

The Retail Idea Exchange Breakfast for Christian stores of all types and sizes runs 7-8:30 a.m.

The Future of Christian Retail as Told by Your Customers, from 8:30 to 9:30 a.m., will present the latest consumer Mary-Manz-SimonICRSdata and research regarding shoppers’ purchasing behavior.

Also running 8:30-9:30 a.m., Church Store Specific: Using Social Media to Market Your Church Store will help church retailers to utilize social media to build a stronger community around their stores.

An additional Merchandising Workshop runs 9 a.m.-5:30 p.m.

Church Store Specific: Aligning Church Leadership with Your Ministry, to be held 10-11 a.m., will offer church retailers tips on how they can bring church leadership on board with their stores.

Also running 10-11 a.m., Differentiate Your Store with Knowledgeable Frontliners will help retailers train their staff in customer-service disciplines as well as provide the latest product information from leading suppliers.

The Prospective Retailer Seminar continues Tuesday, 10:30 a.m.-5 p.m.

Wednesday, June 30

The show wraps up Wednesday, ending with several workshops. New Marketing: How to Reach Your Customers on a Shoestring Budget, running 8:30-9:30 a.m., will show retailers how to implement low-budget techniques into their marketing plan.

Also in the 8:30 a.m. hour, Christian Store Day: It’s Coming, Are You Prepared? promises to help draw more customers into stores and strengthen retailers’ presence in the community.

More Merchandising Workshop sessions run 9-10:30 a.m., on niche areas.

From 10 to 11 a.m., Surviving Tough Times: Bargain Book Strategies for Success will help retailers tap into bargain books to help drive traffic and sales.

Also in the 10:00 hour, Increasing Traffic & Sales Through Book Clubs
will focus on increasing foot traffic and sales by offering retailers pointers on how to open their stores as meeting places for church and community groups.

 

ICRS highlights

In addition to workshops on using social media and navigating through today’s increasingly digital environment, CBA will open ICRS on Sunday with Digital/Mortar: Store Value in a Digital Age.

The General Session will feature a panel—including EMI CMG Chief Marketing Officer and Senior Vice President David Crace; Mardel Christian & Education President Jason Green; Evangelical Christian Publishers Association President and CEO Mark Kuyper; Powell’s Books Director of Web Stuff Darin Sennett; and Google Director of Strategic Partnerships Amanda Edmonds—discussing the role that stores will play as e-books and e-readers continue to gain popularity.

Meanwhile, bargain product suppliers will be spotlighted in the new Bargain Boulevard section of the exhibit floor.

“Bargain product has been an area of growth in the past year for many retailers finding new avenues of profitability in the recession,” Thomsen said. “By perusing bargain booths conveniently clustered together in the same area, retailers will be able to see all the bargain product available to help them sell more to budget-conscious customers.”

Also new this year is the Family Entertainment Theatre, which will offer attendees a convenient location where they can view movie screenings and learn about upcoming film projects. Elsewhere, the Debut Avenue section of the exhibit floor will feature new products by suppliers exhibiting at the show for the first time.

Meanwhile, the Marketsquare area of the exhibit floor will again be the central meeting place to conduct international business and rights negotiations at the convention.

VeggieTales co-creator Phil Vischer will be featured during Sunday evening’s Pacesetter, while popular speaker and best-selling author Josh McDowell will lead the Ribbon-Cutting Ceremony that opens the exhibit floor Monday.

Scheduled for the last day of the event, the Heart of the Author Breakfast will feature several authors, including Tosca Lee, Robin Caroll and James Rubart (B&H Publishing Group); Lynn DeShazo, Eleanor Clark and Janet Ruth (WinePress Publishing); Frank Pastore (Tyndale House Publishers); and Brian Zahnd (Charisma House/Strang Book Group).

 
The best of the year! Print Email
Written by Production   
Tuesday, 04 May 2010 02:54 PM America/New_York

Christian retailers choose their favorite new products

 

The votes are in and Christian retailers across the country have chosen their favorite new products of the year.

Thirty-three winners of Christian Retailing’s 2010 Retailers Choice Awards were announced last month as the annual RCA-Award-statue-frontalhonors marked their 10th year.

Filmmaker brothers Alex and Stephen Kendrick were the big personal winners, sharing three awards for Best DVD/Video: Movie with Fireproof (Provident Films), Best Book: Audio, The Love Dare (Brilliance Audio) and Best Book: Relationships, The Love Dare Day by Day (B&H Books/B&H Publishing Group).

California pastor Francis Chan also featured, taking Best DVD/Video: Book/Bible Study for Crazy Love (David C. Cook), based on his 2008 title of the same name, while his 2009 follow-up, Forgotten God (Cook) took one of two prizes for Best Book: Christian Living.

The largest of 32 categories in this year’s awards, Christian Living saw two winners this year, the other being David Jeremiah’s Living With Confidence in a Chaotic World (Thomas Nelson).

Leading the winning suppliers was Zondervan with six trophies—four of them for Bibles. The publisher’s new faith-based Berenstain Bears series took Best Children’s Fiction with Jan & Mike Berenstain’s The Berenstain Bears Give Thanks.

Nelson won five awards, including Best Catholic/Liturgical for Joan Chittister’s The Liturgical Year and Best Backlist for Emerson Eggerich’s 2004 Love & Respect. Tyndale House Publishers earned four trophies, while Baker Publishing Group and Harvest House Publishers joined Cook with two each.

Since they were launched in 2001, the Retailers Choice Awards have been increasingly acknowledged as an important way of recognizing some of the most significant new life-changing products in the Christian retail industry.

Products nominated in the competition were judged on the impact they have had on staff and customers. Owners, managers, staff and volunteers at Christian retail stores were asked to judge the 277 nominations—products released during 2009—on the impact they had on staff and customers, including their ability to speak to hearts and evoke emotion, open minds to new ways of thinking and encourage and affirm Christlike living.

Finalists were announced in early April, prior to winners’ presentations at The Gathering 2010 at Southeast Christian Church in Louisville, Ky. The results were independently verified.

 

BOOKS/BIBLES

Audio

The Love Dare, Stephen Kendrick and Alex Kendrick (Brilliance Audio)

 

Finalists:

C.S. Lewis’ The Screwtape 
Letters
, Focus on the Family Radio Theatre (Tyndale House Publishers)

The Word of Promise Audio Bible, NKJV (Thomas Nelson)

 

Auto/Biography

Paul Harvey’s America, Stephen Mansfield and David A. Holland (Tyndale House Publishers)

 

Finalists:

Jumping Through Fires, David Nasser (Baker Books/Baker Publishing Group)

Role of a Lifetime, James Brown (FaithWords)

 

Bible (Reference/Study)

The Names of God, Ann Spangler (Zondervan)

 

Finalists:

The Complete Bible Answer Book, Hank Hanegraaff (Thomas Nelson)

The Zondervan Encyclopedia of the Bible, Merrill C. Tenney and Moises Silva (Zondervan)

 



Bible (Devotional & Study)

Couples’ Devotional Bible, NIV (Zondervan)

 

Finalists:

The American’s Patriot’s Bible, NKJV, Dr. Richard G. Lee, general editor (Thomas Nelson)

Glo, Immersion Digital (Zondervan)

 

Bible (General)

”Bloom Collection” (Zondervan)

Finalists:

KJV Personal Size Giant Print Reference Bible: “Designer Series”

(Thomas Nelson)

KJV Thinline Italian Duo-Tone Bibles (Zondervan)

 

Catholic/Liturgical

The Liturgical Year, Joan Chittister (Thomas Nelson)

Finalists:

The Future Church, John L. Allen Jr. (Doubleday Religion)

Secular Sabotage, Bill Donohue (FaithWords)

Signs of Life, Scott Hahn (Doubleday Religion)

 

Children’s Fiction

The Berenstain Bears Give Thanks, Jan & Mike Berenstain (Zonderkidz)

 

Finalists:

The Princess and the Three Knights, Karen Kingsbury (Zonderkidz)

The Tallest of Smalls, Max Lucado (Thomas Nelson)

 

Children’s Nonfiction

The VeggieTales Bible, NIV (Zonderkidz)

 

Finalists:

Big Thoughts for Little People, Kenneth N. Taylor (Tyndale House Publishers)

God and Me! Volume 3, Ages 6-9, Kathy Widenhouse (Legacy Press)

 

Christian Education

Christian History Made Easy
Timothy Paul Jones, Ph.D. 
(Rose Publishing)

 

Finalist:

Living Fossils, Dr. Carl Werner (New Leaf Publishing Group)

 

Christian Living

Forgotten God, Francis Chan with Danae Yankoski (David C. Cook)

Living With Confidence in a Chaotic World, Dr. David Jeremiah (Thomas Nelson)

 

Finalists:

If God Is Good, Randy Alcorn (WaterBrook Multnomah)

Magnificent Obsession, Anne 
Graham Lotz (Zondervan)

 

Church & Culture

2012, the Bible and the End of the World, Mark Hitchcock (Harvest House Publishers)

 

Finalists:

Just Do Something, Kevin DeYoung (Moody Publishers)

Vintage Church, Mark Driscoll and Gerry Breshears (Crossway)

 

Evangelism

Evidence for the Resurrection, Josh and Sean McDowell (Regal Books)

 

Finalists:

Conquer Your Fear, Share Your Faith, Kirk Cameron and Ray Comfort (Regal Books)

The Unexpected Adventure, Lee Strobel and Mark Mittelberg (Zondervan)

 

Fiction (General)

The Missing, Beverly Lewis (Bethany House Publishers/Baker Publishing Group)

 

Finalists:

The Centurion’s Wife, Davis Bunn and Janette Oke (Bethany House Publishers/Baker Publishing Group)

Fireflies in December, Jennifer Erin Valent (Tyndale House Publishers)

 

Fiction (Mystery & Suspense)

Green, Ted Dekker (Thomas Nelson)

 

Finalists:

Boneman’s Daughters, Ted Dekker (Center Street)

Intervention, Terri Blackstock (Zondervan)

 

Fiction (Women’s)

A Lineage of Grace, Francine Rivers (Tyndale House Publishers)

 

Finalists:

Shades of Blue, Karen Kingsbury (Zondervan)

Take One, Karen Kingsbury 
(Zondervan)

 

Health and Fitness

Eat This and Live!, Don Colbert, M.D. (Siloam/Strang Book Group)

 

Finalists:

Healthy Summer Living, First Place 4 Health (Gospel Light)

My True Reflection, Leigh-Ann 
Brisbin (Bridge-Logos Foundation)

 

Personal Growth/Prayer

Uncommon, Tony Dungy with Nathan Whitaker (Tyndale House Publishers)

 

Finalists:

The Noticer, Andy Andrews (Thomas Nelson)

The Power of Praying for Your Adult Children, Stormie Omartian (Harvest House Publishers)


Relationships

The Love Dare Day by Day, Stephen Kendrick and Alex Kendrick (B&H Books/B&H Publishing Group)

 

Finalists:

Have a New Husband by Friday, Dr. Kevin Leman (Revell/Baker Publishing Group)

This Momentary Marriage, John Piper (Crossway)

 

Social Issues

Inside the Revolution, Joel C. 
Rosenberg (Tyndale House 
Publishers)

 

Finalists:

The Hole in Our Gospel, Richard Stearns (Thomas Nelson)

What Difference Do It Make?, Ron Hall and Denver Moore (Thomas Nelson)

 

Women’s Nonfiction

His Princess Bride, Sheri Rose 
Shepherd (Revell/Baker 
Publishing Group)

 

Finalists:

Breaking the Worry Habit…Forever, Elizabeth George (Harvest House 
Publishers)

“I’m Not Good Enough”…and Other Lies Women Tell Themselves, Sharon Jaynes (Harvest House Publishers)

 

Youth/Teen

A Young Woman’s Guide to Making Right Choices, Elizabeth George 
(Harvest House Publishers)

 

Finalists:

Redefining Beautiful, Jenna Lucado (Thomas Nelson)

To Save a Life Novel, Jim and Rachel Britts (Outreach)

 


GIFTS

 

General Gift Product

Willow Tree: Close to Me, Susan Lordi (Demdaco)

 

Finalists:

Journal Line (DaySpring)

Moments of Faith Sculpture: Word of God #20121 (Lighthouse Christian Products)

 

Gift Book

Jesus Lives, Sarah Young (Thomas Nelson)

 

Finalists:

God’s Wisdom for Your Every Need: Deluxe Version, Jack Countryman (Thomas Nelson)

His Name Is Jesus, Max Lucado (Thomas Nelson)

 

Wall Décor

Moments of Faith Sculpture Plaque Eagle #11700 (Lighthouse Christian Products)

 

Finalists:

Faithful Servant #12462 
(Carpentree)

Wedding Canvas #13118 
(Glory Haus)

 

OTHER

 

Backlist

Love & Respect, Dr. Emerson 
Eggerichs (Thomas Nelson)

 

Finalists:

Jesus Calling, Sarah Young (Thomas Nelson)

Same Kind of Different As Me, Ron Hall and Denver Moore (Thomas Nelson)

 

Children’s Media

Saint Nicholas—A Story of Joyful 


Giving
DVD, VeggieTales (Big Idea)

 

Finalists:

Hermie & Friends: The Flo Show Creates a Buzz DVD, Max Lucado (Thomas Nelson)

Really Woolly Kids!: God’s Green Earth DVD (DaySpring)

 

DVD/Video: 
Book/Bible Study

Crazy Love, Francis Chan 
(David C. Cook)

 

Finalists:

Fearless DVD-based Study, Max Lucado (Thomas Nelson)

Living With Confidence in a Chaotic World DVD-based Study, Dr. David 
Jeremiah (Thomas Nelson)

 

DVD/Video: 
Movie

Fireproof (Provident Films)

 

Finalist:

The Perfect Gift (Balsiger 
Enterprises)

 

Marketing/Promotion 
Campaign

Share the Good News of Christmas (Crossway)

 

Finalists:

Sales Rescue Package 
(Barbour Publishing)

The Word of Promise 
Audio Bible
, NKJV campaign 
(Thomas Nelson)

 

Music

Come Alive, Mark Schultz 
(Word Entertainment)

 

Finalists:

Love & War, BarlowGirl 
(Word Entertainment)

The Outsiders, Needtobreathe 
(Word Entertainment)

 

Spanish

Santa Biblia de studio 
arquelogica
, NVI (Zondervan)

 

Finalists:

En Armonia con Dios
Charles F. Stanley (In Touch Ministries)

Pacto Matrimonial, John Piper 
(Tyndale Español)

 

Vacation Bible School

High Seas Expedition
(Group Publishing)

 

Finalists:

Egypt: Joseph’s Journey 
From Prison to Palace 
(Group Publishing)

SonRock Kids Camp
(Gospel Light)

 

 


 

 

Promoting the prize winners

Retailers, help generate sales for your store by making customers aware of the Retailers Choice Award Winners 2010. To print copies of the winners’ list, go to 
www.retailerschoiceawards.com.

 

 

 

 


 

Winning retailers

Retailers who voted in the Retailers Choice Awards 2010 poll were entered into a 
random drawing to win a free selection of the nominated products. Winners are:

 

Tiffany Baird

Wellspring Parable Christian Store

Des Moines, Iowa

 

Jason Harden

IFL Publishing House

Plano, Texas

 

Teresia Osborne

The Salt Cellar

Lawton, Okla.

Janelle Pickering

Parable/Lemstone Christian Stores

of Cedar Rapids, Marion, Iowa

 

Georgia Rakestraw

Judy B & Company

Hiram, Ga.

 

Dan Shupe

Solid Rock Church Fireside Café & Bookstore

Monroe, Ohio


 
Examining exclusives Print Email
Written by Jim Seybert   
Tuesday, 04 May 2010 01:31 PM America/New_York

Looking at the benefits of us-only products

An industry survey by Christian Retailing

 

Exclusive items are broadly popular among Christian retailers—as many as seven in 10 carry them—but not everyone agrees on their value or place in the Christian products market.

Shopper-prefsOur latest Vital Signs survey focused on items “available in one form or another at a particular store or group of stores and not available everywhere.” We discovered that three-fourths of stores affiliated with a chain, franchise or marketing group (76%) stock such items, as do 63% of non-affiliated stores.

We also learned about:

 

PURPOSE

Most retailers placed a higher value on the competitive benefits of exclusives than on the wider margins the items often provide. Almost two in three (60%) said that “making my store unique” was the number one reason they carried exclusives. Attracting shoppers who might otherwise shop elsewhere was the reason given by 30%, while just over one in four (27%) stocked exclusives because they provide “higher margins.”

Only a small number of stores (20%) told us that they used exclusives to boost average ticket totals. The vast majority of our respondents (78%) said they did not provide incentives or goals to encourage staff to sell exclusives.

 

PRODUCTS

There is a strong appetite for exclusive product. Slightly more than three-quarters of all retailers wanted “more,” and another 16% said the industry needed “many more” exclusives. Only one in seven wanted to see fewer.

store-scoresThe types of exclusives wanted varied between affiliated and non-affiliated stores. Those not part of any group, franchise or chain favored items “offered everywhere, but at a unique low price” (30%). Products created specifically for their group were preferred by 46% of affiliated retailers.

Non-affiliated outlets—many of them church stores—were twice as likely than affiliated stores to carry general market products with extra content added or offensive content removed. Almost one in five (19%) of non-affiliated stores would carry such items, while only one in 10 affiliated stores would carry extra-content items, and less than 1% wanted general market items with content removed.

 

PROGRESS

There was no consensus among retailers on the question of improving the value of exclusives, though “more help from suppliers” in the way of marketing material and product design was a common answer. Holding products from the Which-categoriesgeneral market for a period of time was another.

A small number of retailers saw inequities in the way specific groups of affiliated stores and chains promoted their own branded items.

Thomas Nelson and Tyndale House Publishers received the highest praise for their exclusives—Nelson for its consistently aggressive pricing and Tyndale for its providing a constant supply of “CBA only” releases.

 

PROCESS

The purpose of Vital Signs is to explore some of the critical issues faced by the industry and to generate meaningful dialogue. When you speak with colleagues, here are some starter questions you might ask:

Would the value of exclusives increase if retailers would set sales goals and incentives for staff?

Are exclusives unfair to some—and if so, is that OK?

How do you let your shoppers know about exclusives in your store?

 


 

Jim Seybert is an author and consultant living in Arroyo Grande, Calif. He can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it..

WDYT


 
Show Guide: Expolit 2010 Print Email
Written by Christine D. Johnson   
Monday, 05 April 2010 11:36 AM America/New_York

Trade show celebrates Spanish-language productsExpolit10logo


Participants from around the world will converge on Miami, May 13-18, for Expolit 2010, where convention-goers will participate in the largest trade show in the U.S. for Spanish-language Christian products.

Retailers, publishers, distributors and music label representatives active in the Christian products industry attend the convention, which draws about 3,500 people a day and is open to the public. Held at the Doubletree Miami Mart, the show has a wide international reach, drawing an average of 140 exhibitors from Latin America, Spain, England and Japan.

Marie-Tamayo2010Encouraging retailers to attend even if they don’t speak Spanish, Marie Tamayo, vice president and director of Expolit, said the show is “the only place to know what’s happening in the Spanish Christian industry.”

For those who don’t speak Spanish, all of the show guides are bilingual, and many events, including the booksellers’ workshops, will be translated.

The $125 registration fee for the convention includes admission to all workshops, general sessions, the gala banquet and concerts. For accommodation, attendees can take advantage of a special rate at the Doubletree Miami Mart Airport Hotel and other select hotels. For more information, go to www.expolit.com.

 

ON THE SCHEDULE

The School for Booksellers, sponsored by the Spanish Evangelical Products Association (SEPA), takes place Thursday. Workshops are geared to bookstore owners and managers and distributors.

The keynote speakers at the General Sessions are: Marco Barrientos (Aliento Producciones) and Alberto Delgado (Alpha and Omega); author and actor Kirk Cameron (Living Waters), speaking at Friday’s Opening Celebration; author and evangelist Luis Palau (Tyndale Español), speaking Saturday; Fernando Arau, offering a comedy show, “Marriage, A History of Science and Friction,” Sunday; Priscilla Shirer (B&H International), Monday; and pastor and author Cash Luna (Editorial Vida), speaking at Tuesday’s Closing.

Saturday, from 10 a.m. to 1 p.m., Editorial Unilit and Focus on the Family Mundo Hispano will host a mini conference on the family with speakers including Jim Daly, Focus president; Sixto Porras, co-author of Focus on the Family’s Traigamos a los pródigos de regreso al hogar (Bringing Home the Prodigals); and Norma Pantojas, author of the Editorial Unilit titles Los 30 horrores que cometen las mujeres y cómo evitarlos (30 horrible mistakes women make and how to avoid them) and Los 30 horrores que cometen los hombres y que toda mujer debe saber (30 horrible mistakes men make and how to avoid them).

SEPA’s Gala Dinner and Awards will top off Sunday evening. Jentezen Franklin, pastor, best-selling author of El ayuno (Fasting, Casa Creación/Strang Book Group) and Bible teacher on his Kingdom Connection TV program, will be the featured speaker for the annual banquet.

 

WHAT’S NEW

Among several new events this year is Saturday’s One World Youth Challenge 2010, “an entire day dedicated to youth,” Tamayo said. “We’re bringing different speakers that will be a part of workshops only for youth, and we’ll close the day with a big concert at 10 p.m.” Some of the topics to be addressed are eating disorders, sexuality and campus evangelism, and the late-night concert will feature artists including Funky, Vertical, Julissa, D.C. Reto and La Tribu de Benjamín.

A three-hour conference on Christian coaching is scheduled for Saturday. Based on a system used in more than 10 countries, the conference, led by Héctor and Laura Teme, will provide tools for leadership training and personal development.

For three days, Oikos Latino will be on the schedule for the first time. A seminar dedicated to the cell church in Latin America, Oikos (Greek for “household”) sessions will take place Saturday, Monday and Tuesday with cell-church movement leaders participating: William Beckham, president of TOUCH Global Ministries; Ralph Neighbour, founder of TOUCH Outreach Ministries; Joel Comiskey, president and founder of Joel Comiskey Group, a resource ministry for the cell church movement; Roberto Lay, director of TOUCH Brazil; and Mario Vega, senior pastor of Elim Church in San Salvador, El Salvador.


Visit www.expolit.com for complete show schedule and exhibitors’ list.

 

 

Show highlights


Thursday, May 13

7:30-11:30 a.m. Sales Conference for Booksellers, sponsored by Alpha and Harvest/B&H International, North Ballroom

11:30 a.m.-2 p.m. Lunch and SEPA board meeting, Jacaranda

2:45-6:15 p.m. School for Booksellers, Hibiscus Ballroom

7-9:30 p.m. Trasmisión en Vivo, speaker Alberto Delgado with music by Marco Barrientos; sponsored by Enlace y Sus Amigos: Milton Valle Sonnus, East Hall

 

Friday, May 14

7:45-11:45 a.m. Sales Conference for Booksellers (by invitation only), Editorial Unilit, East Hall

12-2 p.m. Sales Conference for Booksellers (by invitation only), Editorial Patmos, North Ballroom

3-7 p.m. Exhibition hall open

7-9 p.m. Opening celebration, speaker Kirk Cameron (Living Waters), various sponsors, East Hall

9-11 p.m. Exhibition hall open

 

Saturday, May 15

7:45-9:45 a.m. Sponsored breakfast, Tyndale Español, North Ballroom

10 a.m.-1 p.m. Retornando el corazón al hogar (Turn Your Heart Toward Home), sponsored by Editorial Unilit and Focus on the Family Mundo Hispano, East Hall

10-11 a.m. Youth Challenge with Felix Parra, sponsored by One World 2010, Fashion 3 East

11 a.m.-noon Youth Challenge mini plenary, Junior Zapata and Miriam Bloise, sponsored by One World 2010, Fashion 3 East

3-7 p.m. Exhibition hall open

3:30-5 p.m. Sponsored reception (by invitation only), Editorial Vida, Fashion 3 East S1

7-10 p.m. General Session and Concert, speaker Luis Palau, East Hall

9-11 p.m. Exhibition hall open

10:30 p.m.-midnight Late-night concert for youth, East Hall

 

Sunday, May 16 

8:30-noon Sponsored breakfast (by invitation only), Casa Creación, North Ballroom

Noon-5 p.m. Exhibition hall open

2-4 p.m. Family afternoon: “Marriage, A Story of Science and Friction,” Fernando Arau, East Hall

7-10 p.m. Gala Banquet and Awards, speaker Jentezen Franklin, Casa Creación, East Hall

Monday, May 17

8-10 a.m. Sponsored breakfast for pastors (by invitation only), Sociedad Bíblica Americana, South Ballroom

8-10 a.m. Sponsored breakfast (by invitation only), Mundo Hispano, North Ballroom

10 a.m.-1 p.m. Special music ministry event (by invitation only), East Hall

10 a.m.-7 p.m. Exhibition hall open

1-3 p.m. Sponsored luncheon (by invitation only), B&H International, North Ballroom

3:30-5 p.m. Sponsored reception (by invitation only), Editorial Vida, Fashion 3 East S1

5:30 p.m. Short Film: 22 Weeks

7-10 p.m. General Session, speaker Priscilla Shirer (B&H International), East Hall

9-11 p.m. Exhibition hall open

 

Tuesday, May 18

8-10 a.m. Annual membership breakfast, SEPA, Hibiscus

10 a.m.-7 p.m. Exhibition hall open

7-9 p.m. Closing General Session, speaker Cash Luna (Editorial Vida), East Hall

9-11 p.m. Exhibition hall open

 

 
Charismatic Publishing May 2010: A maturing market Print Email
Written by Staff   
Monday, 05 April 2010 11:05 AM America/New_York

Opportunities broaden for charismatic book sales

Four years after celebrations to mark the centennial of the modern Pentecostal movement that has profoundly reshaped the church, its leaders are more concerned about looking forward than back.

While 2006 saw a celebration of the 100th anniversary of the Azusa Street Revival in Los Angeles, international gatherings in the U.S. and Sweden this year look ahead to the challenges and opportunities facing the Spirit-filled community.

NineOclockMorningAt the same time publishers serving the movement—which marks its own ruby anniversary this year—have been assessing their changing part and place, in conversation with Christian Retailing.

Several thousand attendees were expected April 8-10 at Empowered 21: Global Congress on Holy Spirit Empowerment in the 21st Century.

Central to the gathering were to be discussions on finding ways for “engaging new generations in Spirit-empowered living,” organizers said.

The event was to take place at Oral Roberts University in Tulsa, Okla., whose founder died last December, aged 91. One of the most influential Christian leaders of the 20th century, Roberts had a significant role in charismatic publishing, writing more than 130 books.

Participation in Empowered 21 reads like a who’s who of the contemporary Christian products world. The event’s leadership cabinet included authors such as Lisa Bevere, Jack Hayford, Mark Rutland, Vinson Synan and Samuel Rodriguez. Other members included worship music pioneer Michael Coleman, president of Integrity Media, and Mart Green, founder and president of the Mardel Christian and Education retail chain.

Among the keynote speakers and presenters were authors Kim Daniels, Dick Eastman, Lou Engle, Cindy Jacobs, Jentezen Franklin, David Shibley, artist Ron DiCianni and musicians Paul Baloche and Marcos Witt.

Meanwhile, Australian pastor and author Brian Houston—whose Hillsong Church in Sydney is home to the hugely influential Hillsong worship sound—is due to be one of the keynote speakers at the 22nd Pentecostal World Conference to be held in Stockholm, Sweden, Aug. 24-27.

The event is set to echo a concern of the Tulsa congress. “My passion for the Pentecostal movement is that we are prepared and ready to empower future generations,” said Houston. “While we honor the past, we want to live for today and build for tomorrow.”

Joining him in Stockholm will be other well-known authors including Hayford and evangelist Reinhard Bonnke.

 

BEYOND ‘SPECIAL INTEREST’

But as church leaders pray and plan, anyone setting out to assess the significance and impact of the Pentecostal movement and its charismatic offspring on Christian publishing would miss the point if they scanned only the special-interest category shelves where such titles have traditionally been placed in bookstores.

For while the space and prominence given to the section has expanded in most stores since Dennis Bennett’s groundbreaking Nine O’Clock in the Morning was first published in 1970 by Bridge-Logos, authors from the movement are increasingly found in other categories, too, as Spirit-focused publishers have also enlarged their territories.

BattlefieldOTM_2-milLeading charismatic and Pentecostal authors like T.D. Jakes, Joel Osteen, Joyce Meyer and John Hagee regularly write on topics beyond core issues of the Spirit-filled life. Bridge-Logos Foundation and Whitaker House publish classics on holiness, while Strang Book Group’s Siloam dominates the Christian health and wellness area.

The three publishing houses were born out of the charismatic movement of the 1960s and 1970s which they and others agree has been largely mainstreamed since the early days when books about the Spirit-filled life were rejected by some stores.

“There seems to have been a blending of certain aspects of the charismatic movement into other denominations or parts of the church,” observed Rolf Zettersten, vice president and publisher at Hachette Group USA’s Christian imprint, FaithWords.

That view is born out by a 2008 report by the Barna Group that found significant Pentecostal and charismatic growth in the previous decade. Americans who identified themselves as such had increased in 10 years from 30% to 36%—or around 80 million adults—according to the study, while one in four Protestant churches was charismatic.

Charismatic- and Pentecostal-style congregations feature heavily in the annual list of largest American churches compiled by Outreach magazine, with Osteen’s Lakewood Church in Houston, ranking No. 1 for 2009.

The growth is not limited to independent churches like Osteen’s. The U.S. Assemblies of God (AG) reported membership gains for the ninth successive year in 2009, overtaking the Presbyterian Church (USA) to become the ninth largest denomination in the country.

The AG’s rise was reported in the National Council of Churches’ 2010 Yearbook of American & Canadian Churches, whose editor, Eileen W. Lindner, noted: “American church membership trends have defied gravity, particularly when the Pentecostal experience is included.”

That greater openness to charismatic belief and practice has meant that “the lines have continued to blur” in publishing, said Zettersten. These days, “a lot of charismatic authors don’t want to be identified as being ‘charismatic’ authors because they say that is restricting them to a smaller audience,” he added.

At retail, Zettersten observed, “charismatic books aren’t considered special interest any more, they are part of the Christian Living category. They really have gone mainstream as far as the booksellers are concerned.”

As a result, sales data does not tell the whole story. “Many authors who historically might have been categorized in ‘Charismatic’ are now finding their titles in ‘Christian Life,’ ‘Inspirational’,” said said Michael Covington, information and education director for the Evangelical Christian Publishers Association (ECPA).

A BROADER AUDIENCE

The mainstreaming has meant some adapting. At Regal Books, “we work with the author to state things in a way that would be broadly acceptable to the reading audience,” said President Bill Greig III. “We work with them to use language that is more widely acceptable; we would use biblical language, quite frankly.”

As the trade book division of historic curriculum publisher Gospel Light, Regal took some heat when it “kind of fell into” publishing books by the likes of C. Peter Wagner and Neil T. Anderson in the 1990s. “We had retailers and distributors saying, ‘Are you turning charismatic?’ and my answer was always, ‘No, we are are for the whole church; we want to publish great books,’” Greig said.

Despite the mainstreaming, publishers agreed that there is still a place for a specific category for some charismatic titles. “There are ways to communicate certain subjects in a broader, less ghetto-izing or arcane way,” said Jane Campbell, editorial director at Baker Publishing Group’s Chosen Books.

“Other subjects, however, are still more sensitive or a little harder hitting.”

Jonathan Nori, COO at Destiny Image Publishers, noted that “many of today’s ‘charismatics’ were not even around when the movement began and don’t identify themselves as such.” However, that did not mean moving away from issues core to the movement, he added.

“Those ‘core issues’ are where we have found the most success,” he said. “If someone isn’t interested in a book about speaking in tongues, they won’t buy it. But someone interested in that subject? They don’t want a message that’s been watered down to try and make it more ‘palatable’ to those who disagree.”

Wrestling-with-AlligatorsSome core charismatic titles have found acceptance beyond their expected constituency. John Eckhardt’s 2008 Prayers That Rout Demons has been “embraced across the board,” said Tessie DeVore, vice president of Strang Communications’ Strang Book Group. Along with Prayers that Break Curses, released in January, it has been successful “even in surprising markets like the Catholic one.”

Strang Communications founder and CEO Steve Strang underscored that the charismatic movement—for which he launched Charisma magazine in 1975—has produced a market hungry for more than just “real narrow, special-interest books.”

Strang, whose company also publishes Christian Retailing magazine, said: “The Spirit-filled community has affected the church in lots of ways. It has encouraged Christians to pursue greater intimacy with Jesus, closer study of the Word and believing it, quite literally. There has been standing for biblical values, worship and prayer and the presence of God—all these areas have been heavily influenced by the charismatic movement.”

Whitaker House Vice President Bob Whitaker Jr. also noted how the charismatic movement has had an indirect spillover impact in publishing.

PrayersThatBreakCurses“What I find interesting in the bookselling world is that charismatic readers are much more apt to pick up another author, even knowing that they might have a bias against the gifts of the Spirit,” he said, “whereas a more fundamentalist reader wouldn’t even think about picking up a book by a known charismatic, even if it is not on that subject.”

With a new generation of charismatics and Pentecostals emerging, backlist titles that address foundational truths of the movement remain strong. Meyer’s Battlefield of the Mind, first published in 1995, was the top-selling charismatic title of 2009 according to the ECPA’s PubTrack Christian sales charts. A sequel, Power Thoughts, is due from FaithWords later this year.

Meyer was also last year’s top-selling charismatic PubTrack Christian author, just ahead of Joel Osteen. But in third place was Smith Wigglesworth, the British Pentecostal pioneer who died in 1947, while at No. 8 on the list was Kenneth E. Hagin, who died in 2003.

Faith Library Publications (FLP), which Hagin founded, is different from most other charismatic publishers in not having diversified beyond its core audience. “We believe that there are still people out there in all markets that need to hear the word of faith taught, so our goal is to get it out to as many people as possible,” said Brian Cumberland, FLP manager.

In the final quarter of 2009, for the first time “after years of trying,” the publisher had four titles accepted by Barnes & Noble. A book signing in Tulsa—FLP’s home—for a title by Hagin’s son, Kenneth W. Hagin, saw more than 400 sales.

 

CHANGING EMPHASES

Topics and trends have changed through the years. In the early days there was an emphasis on first-person narratives like Bennett’s Nine O’Clock in the Morning (Bridge-Logos), Pat Boone’s A New Song (Creation House) and Corrie ten Boom’s The Hiding Place (Chosen).

As the market became “glutted” with such accounts, the company and others “found a much more receptive market for expositional ‘teaching’ books,” Chosen’s Campbell noted. Prayer and spiritual warfare were a major focus, followed by prophecy and dreams.

More recently, Chosen has returned to releasing two or three first-person “memoir” books a year, “having a great time with them and enjoying hearing how they are connecting with readers,” Campbell said.

Early works are finding a new audience, too; Bridge-Logos sold 18,000 copies of Nine O’Clock in the Morning last year.

ItsYourTimeIn addition to the greater openness of stores to Pentecostal and charismatic belief, Zettersten said that he saw another factor at play in stores’ embracing the movement and its authors. “There is an economic reality that if you are going to sell Christian books, you can’t ignore one of the largest categories in that market,” he said.

“Given how hard it is for booksellers these days, particularly the independents, I think they take a look at these authors and realize there’s nothing in there that’s offensive and they won’t jeopardize anyone’s faith because they sell those books.”

At Destiny Image, Nori observed that “most bookstores have recognized that those who are ‘hungry’ and identify with the ‘charismatic movement’ make excellent repeat customers.”

Pentecostal and charismatic authors are driving a significant part of many publishers’ international growth. Destiny Image and Whitaker House had two of the largest display booths at Marketsquare International, the winter event for overseas buyers held in Atlanta in January.

“Our sales have remained strong, particularly internationally—that’s where the church growth is,” Whitaker said. Destiny Image also saw “a growing demand for charismatic titles internationally, both in English and translations, Nori said.

FLP’s Cumberland predicted continued growth across all markets. “I have always thought that the charismatic movement was just a return to things that were certainly occurring in the book of Acts,” he said. “I don’t see that is supposed to stop or it has.”

Whitaker agreed: “The truth continues to sell. You really can’t change God’s Word, but you can try to present it in a fresh way.”


pie-chart

Top 10 publishers’ Pentecostal and charismatic market share, 2009

Strang Book

Group 22%

Destiny Image Publishers 16%

Whitaker House 16%

Harrison House Pu

blishers 10%

FaithWords 9%

Simon & Schuster 8%

Baker Publishing Group 5%

Faith Library Publications

3%

Gospel Light Publications 2%

Thomas Nelson 2%


Based on ECPA PubTrack Christian data for 2009

 

 
The Gathering 2010 Print Email
Written by Christine D. Johnson   
Friday, 05 March 2010 05:00 PM America/New_York

Plan ahead to make the most of this year's annual event for stores

The Gathering 2010Training, fellowship, inspiration and business await retailers at Christian Retailing's The Gathering 2010, to be held at Southeast Christian Church in Louisville, Ky.

In its sixth year, The Gathering is open to all Christian retailers and suppliers. The April 21-23 event will feature guest speakers Brian Zahnd, founder and senior pastor of Word of Life Church in St. Joseph, Missouri, and author of What to Do on the Worst Day of Your Life (Strang Book Group), and Kyle Idleman, teaching minister at Southeast, where more than 18,000 people attend.

Wednesday evening, George Thomsen, chair-elect and independent retailer director of CBA and manager of The Harvest Store in Riverside, Calif., will field questions from retailers in a town hall-style session.

Suppliers of gifts, books, Bibles, DVDs and more—including Thomas Nelson, NOTW, Tyndale House Publishers, Zondervan and Word Distribution—will be part of the exhibit floor.

Retailers will also have the opportunity to meet some of their favorite authors and artists Thursday evening at the annual Author/Artist Autograph Party & Dessert Extravaganza. Following dinner and the evening program, the authors and artists will be available for signing.

Before the dessert reception that evening, the 2010 Christian Retailing Retailers Choice Awards will be presented, honoring the best new releases of 2009 as voted on by retailers.

In addition, annual awards will be presented for Church Bookstore of the Year—large, medium and small—and for Salesman of the Year and Vendor of the Year.

Attendees will have the opportunity to take a close look at the award-winning store, which occupies close to 3,000 square feet of space and aims to provide its customers with the preaching and teaching of Southeast Christian in various formats.

 

The Amazing Race

Once again this year, retailers will be invited to participate in The Amazing Race, with cash incentives for stores helping to offset the $150 (before April 15) or $175 (after April 15) registration fee for The Gathering. Attending stores have the opportunity to earn $100 in cash by meeting and/or placing orders with 30 different exhibitors Thursday or Friday morning.

Exhibitors will sign the retailer's Game Card if an order is placed or a qualifying visit is made. If not placing an order, stores must listen to a 5- to 10-minute sales presentation on the exhibitor's products. On Friday afternoon, prior to leaving the event, stores can redeem their game cards for their cash awards.

 

 

Food 4 thought

The Gathering will afford retailers opportunities to consider the future of the Christian products industry. During lunch Wednesday, Christian Retailing Editor Andy Butcher will emcee a discussion with Joe Questel of Symtio, a Christian e-book provider launched by Zondervan.

During lunch Thursday, Jerry Bloom, president of Treasures Media in Racine, Wis., will discuss how stores can use remainder books as part of their overall sales strategy.

 

Training on tap

The Prospective Store Managers School, to be held Tuesday, April 20, just prior to The Gathering 2010 is another opportunity for training. The school, which runs from 11:30 a.m. to 8 p.m., requires a separate registration of $60 before April 15 and $70 thereafter.

Retailers Heidi Macias—manager of Books of Hope at Community of Hope Church in Rosemount, Minn., and Region 6 (Indiana, Minnesota, North Dakota, South Dakota, Wisconsin) director for the Church Bookstore Network—and Julie Swecker, manager of Daily Bread Books at Hosanna! Lutheran Church in Lakeville, Minn., will offer advice and instruction to new retailers on six different topics.

They will address creating a business plan and mission statement; a store's legal and financial requirements; managing money with sales forecasts and personnel, purchasing and expense budgets; the importance of maintaining strong relationships with church leadership, congregation members, store staff and volunteers, and outside vendors; putting in place a marketing plan that establishes a store's identity; and store design and inventory.

Tuesday night, after the Prospective Store Managers School and prior to the start of The Gathering, attendees will also be invited to a special church service also open to the public.

At The Gathering, workshops will be led by various presenters, including Terri Williams of Tony Evans' Oak Cliff Christian Fellowship in Dallas and Scott Etheridge, sales consultant for Thomas Nelson.

And for the first time, the education track during The Gathering will offer classes for church librarians and coffee bar personnel in each of the workshop sessions.

The final workshop will be a super session on children's products. Speaker Mary Manz Simon, a children's author and market expert, will focus on an overview of the children's department in today's economy, addressing such questions as: Do summer reading programs, loyalty perks and customization make a difference?

 

Details, details

Within driving distance of major cities, the church is located just off of I-64 and close to I-65. Southwest Airlines also flies into Louisville.

Several hotels near the church offer affordable rates for Gathering-goers. See the rates at www.christianretailing.com.

Shuttle service from the hotels is provided to Southeast Christian Church. The church also will provide shuttle service to the airport at the close of The Gathering.

As for meals, complementary breakfasts are offered at the hotels, while lunch and dinner will be provided as part of the event.

A tour of the host church campus is scheduled for Tuesday morning. While it is important to wear comfortable shoes, the church does have elevators and escalators.

Retailers who have previously attended The Gathering have often expressed appreciation for the time with their fellow retailers. This year there is a designated time where retailers can meet with other stores from their own region.

 

How much does it cost?

Registration for The Gathering 2010 is $150 (before April 15) or $175 (after April 15), but stores can attend free of charge by visiting the Virtual Christian Restock Connection and placing a qualifying order, a one-time order of $500 with one of the participating vendors. Click here for details.

The Prospective Store Managers School requires a separate registration of $60 before April 15 and $70 thereafter.

 

 

Workshops

Session 1

Coffee Bar 101: How and Where to Start

Facilitator: Patrick Burns, Trinity Fellowship, Amarillo, Texas

Learn the basics of running a coffee bar in your store.

 

Match Made in Heaven? Church Stores & Libraries

Facilitator: Dan Ray, Pleasant Valley Baptist Church, Liberty, Mo.

Addresses such topics as the rewards of providing appropriate resources to your clientele and how church bookstores and libraries can enhance each other's efforts.

 

Volunteers: Recruiting and Training

Facilitator: Terri Williams, Oak Cliff Christian Fellowship, Dallas, and Church Bookstore Network liaison to African-American churches

Learn how to recruit, retail and care for volunteers.

 

Using New Technology to Market and Sell

Facilitator: Susan Chipman, Granger Community Church, Granger, Ind.

Learn how to use Amazon to increase sales and decrease inventory, and how to use Facebook and Twitter for marketing.

 

It's in the Bag: Packaging to Perfection

Facilitator: Deb & Kelly Graham,
Prestonwood Baptist Church, Plano, Texas

Discover how bags, sacks and gift baskets can speak volumes about your store.

 

The Bible: The Core of Our Stores' Purpose

Facilitator: Dean Cook, Thomas
Nelson

Simple tips and training tools to help staff facilitate the purchase of a Bible.

 

Session 2

Coffee Bar 201: Fine-Tuning Your Operation

Facilitator: Patrick Burns, Trinity Fellowship, Amarillo, Texas

Hiring staff and finding with volunteers, plus discussion on the operation of a café.

 

Management 101: Being the Best You Can Be

Facilitator: George Thomsen, chair-elect, CBA

 

Managing Your Library Inventory: What To Buy, To Keep and Weed Out

Facilitator: Dan Ray, Pleasant Valley Baptist Church, Liberty, Mo.

Offers useful ways for libraries to keep inventory in check.

 

Other Options for Churches: Independents Owning Church Stores

Facilitator: Bill Tilley, The Faithful Source, Ashburn, Va.

The future is now. Learn how you can own and operate a bookstore in a church. Make it a win-win for you and the church.

 

Building Bridges with Your Church Ministries

Facilitator: Sara Peters, Southeast Christian Church, Louisville, Ky.

Ministries within the church can be our best customers. Find out how to build relationships with other ministries and show how you really are the best resource.

 

Buying For and Marketing to Youth

Facilitator: Anthony Artry, Abundant Living Family Church, Rancho
Cucamonga, Calif.

Discover ways to order product, including music, that will appeal to 21st-century youth. Marketing ideas and the importance of controlling inventory in the area of youth product and music will be discussed.

 

Session 3

Coffee Bar Meets Ministry: Making Your Coffee Bar a Viable Part of Your Church Ministry

Facilitator: Patrick Burns, Trinity Fellowship, Amarillo, TX

Is your coffee bar meeting ministry needs? This module will look at how to make this happen, while offering innovative ways to attract groups within the church.

 

Special Events: Bookstores and Libraries Can Sponsor Them Together

Facilitator: Dan Ray, Pleasant Valley Baptist Church, Liberty, Mo.

A panel of bookstore managers and library directors. You will also learn how to manage competition between the bookstore and library.

 

Stirring the Store: Merchandising Your Store

Facilitator: Dena Meade, Southeast Christian Church, Louisville, Ky.

Learn to create a fresh look in your store to sell gifts and books. Stir things up, give it eye appeal and watch it sell.

 

Wise Buys and Wise Buyers: The Key to Financial Success

Facilitator: Troy Baker, Tyndale House Publishers

Buying wisely and controlling the inventory are keys to financial success. Learn how to deal with the available buying options.

 

Churches: A Whole New Market

Facilitator: Scott Etheridge, Thomas Nelson

This workshop will give you the necessary tools to reach out to other small- to medium-size churches in your community.

 

Church Bookstore Roundtable

Facilitator: Rusty Miller, Cherry Hills Community Church, Highlands Ranch, Colo., and Rick Jones,
Bellevue Baptist Church, Memphis, Tenn.

A directed discussion on topics including customer service, frequent buyer programs, coupons and discounts.

 

Friday Super Session

Children's Products

Facilitator: Mary Manz Simon, children's author and expert

An overview of the children's department in today's post-recession economy.

 

Schedule

Tuesday, April 20

11:30 a.m.-8 p.m. Prospective Store Managers School: Managing a Successful Church Bookstore

Separate registration required.

 

Wednesday, April 21

7:30 a.m.-6 p.m. Registration opens, Southeast Christian Church lobby

7:30-8:45 a.m. Shuttle service to church

7:45-8:45 a.m. Meet with stores from your region

9 a.m.-10 a.m. Tour of Southeast Christian Church

10:15-11:30 a.m. A call to our industry and prayer for stores

11:30 a.m.-1 p.m. Food 4 Thought Luncheon—e-books

1:15-2:15 p.m. Session 1 Workshops

2:30-3:30 p.m. Session 2 Workshops

4-5 p.m. Session 3 Workshops

5:15-6:45 p.m. Food 4 Though Dinner

7-9 p.m. Special evening event: ”Not a Fan” with Kyle Idleman

9-9:30 p.m. Shuttle service to select hotels

 

Thursday, April 22, 2010

7:30 a.m.–6 p.m. Registration

8:15-8:45 a.m. Shuttle service to church

8:45-9:05 a.m. Worship

9:05-9:25 a.m. Brian Zahnd, senior pastor of Word of Life Church in Saint Joseph, Mo., and author of Unconditional? (Charisma House/Strang Book Group)

9:25-9:30 a.m. Announcements

9:30 a.m.-noon Exhibit hall opens

Noon-1:15 p.m. Food 4 Thought Luncheon—bargain books

1:15-6 p.m. Exhibit hall re-opens

6-7:30 p.m. Dinner/Retailers Choice Awards and evening with authors and artists

7:30-9:30 p.m. Autograph party

9-9:30 p.m. Shuttle service to select hotels

 

Friday, April 23

7:30 a.m.-noon Registration

7:30- 8:45 a.m. Shuttle service

7:45-8:40 a.m. Meet with stores from your region

8:45-9:05 a.m. Worship

9:05-9:25 a.m. Guest speaker

9:25-9:30 a.m. Announcements

9:30 a.m.-noon Exhibit hall open

Noon-1:20 p.m. Food 4 Thought Luncheon—potpourri

1:30-2:30 p.m. Workshop presentation: Children's Products Super Session

2:30-3 p.m. Final wrap-up

3 p.m. Conference ends

3 p.m. Shuttle service to Louisville International Airport (SDF)

 

Exhibitors

AMG Publishers

Angela Courte International

Art of the Spirit

Bec & Chelle Candles

Bookstore Manager

Bridge Logos Publishers

Bridgestone Multimedia Group

CBA

CMD Gifts

Creation By Design

Crossway Books & Bibles

DaySpring Cards

Dierdre Handcrafted Jewelry

Discovery House Music

Euforma

Every Good Gift

Foundation Publications

Gospel Light

Hachette Book Group USA

His Gem

Innovative

Inspired Faith

InterVarsity Press

JHouse Publishing

Kerusso

Kingdom Retail Solutions

Kingstone Media Group

Lighthouse Christian Products

New Day Christian Distributors

New Hope Publishers

New Leaf Publishing Group

No Greater Joy

NOTW/Truth Soul Armor

One Touch Awakening

Petragraphics

Prayer Shop Publishers

Revelation Marketing Group

Right Stuff Kids

Rose Publishing

SAS & Associates/Wholesale Christian Books

SDS Design

Servant Marketing

Show Offs Art

Spring Arbor

Standard Publishing

STL Distribution

Strang Book Group

Symtio

Thomas Nelson

Tree of Life Books

Tyndale House Publishers

Vatican Library Collection
Wingspread Publishers

Word Distribution

Waterbrook Multnomah
Publishing Group

Word of Life

Zondervan


List accurate at press time. For a full list, click here.

 

 
The best of the year—and decade Print Email
Written by Staff   
Friday, 05 March 2010 04:36 PM America/New_York

Looking back at 10 years of winning products and a changing industry

 

The best of the year—and decadeA look back at 10 years of Retailers Choice Awards winners offers a fascinating overview of a decade of significant change for the Christian products industry.

The 200-plus trophies that have been presented to date—excluding this year's, to be announced this month—chart the enduring appeal and impact of established names and voices, while also spotlighting the emergence of significant new figures.

The span also brings back to attention major international, social and cultural milestones that left their mark at Christian retail stores, from Hollywood to the Middle East.

Here is how Christian retailers across the country have viewed the best new products they were able to introduce to customers in the previous year:

 

2001

Incorporated initially as the IGGYs, the Inspirational Giftware Gift of the Year awards, the first year featured the dramatic work of artist Thomas Blackshear. His stunning picture of Christ holding up a stricken man in contemporary clothes holding a crucifixion hammer, took the Gift Book award for Forgiven (DaySpring) and the Stationery prize for the Forgiven Witness Card (DaySpring).

Solid Light's I Broke a Rule tee won the Accessories/Apparel category, while Cross Gifts' A Mother's Heart was voted best Jewelry, and Goodwin Weavers' Song of Sol. 2:12 throw was named the best Decorative Accessory.

Other awards included DaySpring's Cross of Nails (Collectibles), Carpentree's The Sword of the Spirit (Wall Décor) and Thomas Nelson's A Mother's Memories to Her Child and a corresponding edition for fathers, each featuring the art of Thomas Kinkade (Memories).

 

2002

A new name to many, John Eldredge took the central Christian Living category with his Wild at Heart (Thomas Nelson) manifesto describing men's threefold quest for an adventure to live, a battle to fight and a beauty to win. Another award that signaled a significant newcomer was the Charismatic win for Tommy Tenney's The God Catchers (Thomas Nelson).

The pair joined more well-established figures like Tim LaHaye and Jerry Jenkins, whose The Mark, the eighth installment in their wildly successful "Left Behind" series unsurprisingly was named for Fiction: General. James Dobson's Nightlight (Multnomah) was top Devotional, while Frank Peretti's personal recollection of overcoming childhood hurts, The Wounded Spirit, was voted best Nonfiction.

Best Series was shared by Howard Publishing's "Hugs" and Siloam Press' "The Bible Cure" booklets. Other winners included Newsboys for Shine—The Hits (Sparrow Records, Rock/Alternative), Phillips, Craig & Dean's Let My Words Be Few (Sparrow, Inspirational) and Zondervan's Women of Faith Study Bible (Bibles, General).

 

2003

No one seriously doubted that Rick Warren's The Purpose-Driven Life (Zondervan) would be the Christian Living pick, but there was some surprise that the LaHaye/Jenkins "Left Behind" juggernaut could be caught. The pair's The Remnant (Tyndale House Publishers), the latest in the series, had to share the Fiction: General award with Donna VanLiere's novella, The Christmas Shoes (Integrity Publishers), based on the weepy title song from NewSong's holiday album of the same name. It took the Adult Contemporary trophy.

Dobson returned with two wins, for Nonfiction (Bringing Up Boys, Tyndale) and Devotionals (Nightlight for Parents, Multnomah) penned with his wife, Shirley. Other established names recognized included Billy Graham (The Name, Thomas Nelson, Evangelism) and Charles Swindoll (Great Lives: Paul, W Publishing Group, Series).

Max Lucado had to share top place with himself for Children's Fiction, split between Hermie: A Common Caterpillar (Tommy Nelson) and You Are Mine (Crossway Books). In music, Michael W. Smith's Worship Again (Reunion Records) scored Praise & Worship, while TobyMac's Momentum took Hip-Hop/R&B.

Kerusso's inspirational Glitter Globes with Bible verses were best in Toys & Games, Carpentree's Names of Jesus took Wall Décor, and Jewelry went to Bob Siemon Designs for its Sterling Silver Word Rings.

 

2004

Thomas Nelson's groundbreaking "BibleZine" Revolve was judged Bibles: General of the year, while the publisher also took Series for its "Women of Faith Study Guide" set. Warren's blockbuster continued to make an impact, with Spanish going to Vida Publishers for the translation, Una Vida Con Proposito, and the Gift Book category to Zondervan for Daily Inspiration for the Purpose-Driven Life.

The important Christian Living honor went to Lucado's Next Door Savior (W Publishing Group) as Philip Yancey's What's So Amazing About Grace? (Zondervan) took Evangelism. Stephen Mansfield's The Faith of George W. Bush won Nonfiction for Charisma House, while Francine Rivers' And the Shofar Blew was top Fiction: General.

Lighthouse Christian Products' You Are Loved voice-message photo frame was named General Gift Product. Bob Siemon Designs' ″Fashion Jewelry Collection″ took the Jewelry honor, and in music, Newsboys' Adoration (Sparrow) secured Adult Contemporary.

 

2005

As Dan Brown's general market novel about Jesus' supposed lineage prompted a string of evangelical responses correcting his heresies, Darrell L. Bock's contribution, Breaking the Da Vinci Code (Nelson Books/Thomas Nelson) was chosen as the year's leading Nonfiction.

Mel Gibson's The Passion of The Christ had also made an impact beyond Christian retail, seeing Bob Siemon Designs' officially licensed ″The Passion Jewelry Collection″ selected for Accessories/Apparel. P. Graham Dunn's Names of God carved cross was considered best in Decorative Accessories, and Wall Decor went to Carpentree for The Ten Commandments for Marriage.

Lucado took Christian Living once more, with Come Thirsty (W Publishing). VeggieTales' Sumo of the Opera (Big Idea) was named best DVD/Video, while Chris Tomlin's Arriving (sixstepsrecords) took Praise & Worship.

 

2006

The rising significance for Christian retail of DVDs—directly and indirectly—was noticeable with Rob Bell's 10th "Nooma" short-form entry, Lump, securing the best DVD/Video place, while VeggieTales' Tolkien take-off, The Lord of the Beans, was best Children's Media.

Meanwhile, Bob Siemon Designs' "The Chronicles of Narnia" Jewelry Display, an official license for the first "Narnia" movie, was voted best in Collectibles. Steve Saint's End of the Spear (SaltRiver/Tyndale), tied to the movie of the same name about his father's martyrdom, was top Auto/Biography. David Gregory's Dinner With a Perfect Stranger (WaterBrook Press), also movie-related, was the top Christian Living title.

Fiction: General went to Frank Peretti for Monster (WestBow Press/Thomas Nelson), and Fiction: Mystery & Suspense was won by Terri Blackstock's Last Light (Zondervan).

Eldredge featured three times, taking Devotionals for The Ransomed Heart (Nelson Books) and Women's Nonfiction for Captivating (Nelson Books), written with his wife, Stasi. The pair also shared the Personal Growth/Prayer win for Captivating: A Guided Journal (Nelson Impact).

 

2007

Middle East concerns were reflected with the award for Social Issues to John Hagee for Jerusalem Countdown (FrontLine/Strang Communications) and Christian Living for Joel C. Rosenberg's Epicenter (Tyndale House).

Sheila Walsh's "Gigi" series continued to grow in popularity, taking Children's Fiction with Gigi, God's Little Princess: The Royal Tea Party and Children's Nonfiction for God's Little Princess Devotional Bible, both from Tommy Nelson/Thomas Nelson.

Zondervan's Inspired By... The Bible Experience New Testament recording was named best Audio, Peterson's The Message Remix: Pause (NavPress) took Bibles: General, and Bibles; Devotional/Study went to The Archaeological Study Bible (Walter C. Kaiser Jr. and Duane Garrett, Zondervan).

Familiar names dominated Fiction, with Blackstock's Night Light (Zondervan) the General winner and Karen Kingsbury's Found (Tyndale House) for Women's. Peretti and Ted Dekker—whose first win was in 2005—shared Mystery & Suspense for their co-written House (WestBow Press). MercyMe's Coming Up to Breathe (INO Records) was judged best Adult Contemporary.

 

2008

Sherwood Pictures was the big newcomer, taking the award for DVD/Video with the surprise hit, Facing the Giants (Provident Films/Provident-Integrity Distribution). Zondervan's follow-up full recording of the Scriptures, Inspired By... The Bible Experience: The Complete Bible had to share the Audio title with Thomas Nelson and its The Word of Promise New Testament Audio Bible.

Though one of the year's best-selling titles, Tony Dungy's Quiet Strength (with Nathan Whitaker, Tyndale House), similarly had to share honors—splitting Auto/Biography with John Piper's Amazing Grace in the Life of William Wilberforce (Crossway).

Meanwhile there was a rare three-way tie. Women's Nonfiction went to A New Kind of Normal (Carol Kent, Thomas Nelson), Don't Bet Against Me! (Deanna Favre with Angela Hunt, Tyndale House) and Slightly Bad Girls of the Bible (Liz Curtis Higgs, WaterBrook Press).

Kerusso's "Pick Jesus" guitar picks were voted best General Gift Product, Carpentree's As For Me "Master's Forge" metal iron works plate wall hanger took Wall Décor, and Dianna Marcum's "Don't Worry Be Happy" Pass-It-On-Card was tops in Toys & Games.

 

2009

Francis Chan's winning of the important Christian Living category with his debut book, Crazy Love (David C. Cook), underscored the widely acknowledged impact the book about radical discipleship had made. Less unexpected were the novelization of the movie Fireproof (Eric Wilson, Thomas Nelson) taking Fiction: General and the movie tie-in The Love Dare (B&H Books/B&H Publishing Group) from director brothers Alex and Stephen Kendrick winning Relationships.

Evangelism went to Warren for The Purpose of Christmas (Howard Books), while capping another strong launch was the Bibles: General award to the ESV Study Bible (Crossway).

First-time winners included pamphlet and map company Rose Publishing, whose Rose Guide to the Tabernacle was judged tops in Bible Reference/Study, and Mike Berenstain, whose family's popular bear characters brought a new, faith-based message in Zondervan's Children's Fiction favorite The Berenstain Bears Go to Sunday School.

Returning winners included Bell (DVD/Video: Nooma 19, Open, Zondervan), Kingsbury (Fiction: Women's, Sunset, Tyndale House) and Beth Moore (Women's Nonfiction: John: 90 Days With the Beloved Disciple, B&H Books/B&H Publishing Group).


The 2010 awards—this month

Since their introduction, Christian Retailing's Retailers Choice Awards have become increasingly acknowledged as an important way of recognizing some of the most significant new life-changing products in the Christian retail industry.

Christian store personnel—owners, managers, frontline staff and volunteers—are asked to judge the nominations on the impact they have had on staff and customers, including their ability to:

speak to people's hearts and evoke emotion

open people's minds to new ways of thinking

encourage and affirm Christ-like living.

Previously announced during the International Christian Retail Show, the winners will be named for the first time, this year, at Christian Retailing's own event, The Gathering 2010, at Southeast Christian Church in Louisville, Ky., April 21-23.


For more details, go to www.retailerschoiceawards.com.

 

 
The cornerstone category Print Email
Written by Production   
Friday, 05 March 2010 12:28 PM America/New_York

Leading Bible suppliers on maximizing God's Word at Christian retail

Bibles, the cornerstone of Christian publishing, remain the best category in which Christian retailers can differentiate themselves from other channels.

Christian Retailing Editor Andy Butcher discussed the challenges of the category and what suppliers are doing to help with representatives of five leading suppliers:

 

Gary DavidsonGary Davidson, senior vice president and publisher, Thomas Nelson's Bible Group

 

 

Randy JahnsRandy Jahns, senior vice president for Bible production and ministry, Crossway



Todd NiemeyerTodd Niemeyer, vice president for trade sales, Zondervan

 

 

 

Jeffrey SmithJeffrey Smith, director of Bible marketing, Tyndale House Publishers



 

Brian VosBrian Vos, director of Bibles, Baker Publishing Group

 

 

 


Read edited excerpts here. To listen in on the entire conversation, click here.

 

CHRISTIAN RETAILING: It seems that Bibles are seeing something of a renaissance as an area of focus for Christian stores. Do you agree?

SMITH: I would absolutely agree. ... Bibles are really the DNA of how many Christian retailers started a business. ... If (Christian stores can be) the Bible-selling place ... it can be used as a strategic advantage.

NIEMEYER: I would definitely echo that. We've seen continued interest in Bible training and how to merchandise the Bible department. There is continued confusion from the consumer side of things when they walk into a Bible department, and we are consistently looking for ways to help the consumer select the (right) Bible.

DAVIDSON: I think the opportunity (is there) for Christian retailers ... They have that knowledge and that core belief in the Word of God. ... Among all the other products they sell, (the Bible is) that one thing that can set them apart and bring customers back again and again because they have that kind of expertise.

VOS: I think publishers have a responsibility to help the CBA retailer independents. ... When it comes to the consumer walking through the door and looking at all these Bibles we as publishers have put on the shelves, we need to help (stores) with training, we need to help them with ways to merchandise their department to reduce the confusion.

 

CHRISTIAN RETAILING: There's an almost overwhelming selection of Bibles—styles, editions, translations. How can stores keep on top of things?

JAHNS: I think there is something like 7,000 different Bible editions and it's hard for anybody to get their mind around that. I think they (need to be) very watchful of what's selling well, but also be introducing new things all the time to become part of their core.

 

CHRISTIAN RETAILING: How closely do you work with retailers in initiating new editions?

DAVIDSON: We're working harder and harder to get consumer research on the different styles we bring out, especially line extensions, because we want to be as close to the center core of our audience and what they are looking for (as possible) and not bring out things that are just going to sit there and waste inventory and shelf space.

 

CHRISTIAN RETAILING: What do you offer stores in terms of training and education on product?

SMITH: We have an integrated training program that uses both online training and a CD that the store associate can take home and use at their leisure. We also have manuals. ... It's just vital for Christian retailers to have that strategic (product knowledge) advantage from a service standpoint because if it is all about self-service, I think we're going to lose.

We have to be in tune with our customers, we have got to know what their needs are and we really need to be wise in what we select. Core inventory is absolutely vital. In a tight economic environment, we've almost got to view products as blood money, missional money, and to tell a retailer to take in a great deal of good product means they are going to end up sacrificing very limited economic resources on the best product.

VOS: The sales reps are really critical in the training of stores and communicating about the product. We publish resources that focus on Cambridge Bibles and high-quality Bibles and also information about the God's Word translation. But as far as communication to the stores and training on the product and also the feedback from the stores to us, the sales rep really plays a critical role. We had an instance recently where we had feedback from accounts that their readers were looking for children's Bibles in the King James Version and so that was really informative in directing some of our publishing activities.

JAHNS: We have been involved in several of the industry initiatives for training over the years, some of which I think have been helpful and some we've had to go back to the drawing board on ... but that was for the general Bible category. We also produce online and hard-copy training tools, especially for ESV (English Standard Version) Bible products.

NIEMEYER: We have also been (part of) the industry initiatives. We've had an online Bible training program for several years now. I want to encourage some creative thinking on this whole thing. We educate the frontliners so the frontliners can educate the consumers. But what could the stores do, what can the retailers do to educate the consumers? I know with Home Depot they have their classes on how to build a deck. Where is the model for how to buy a Bible? Where's the model for handing every consumer that walks in the door (a handout about) the 10 common questions that most people ask when buying a Bible?

DAVIDSON: We have, as the other publishers do, online training, videos, DVDs. We are in the process of expanding our Web site to help educate people on the Bible. I think the future will hopefully be on the Web, where we can keep it current and fresh and it not be something that we launch and then three years later it's kind of stale.

We have all those tools now, but we are not sure how effective they are as far as, does the store use them? I think that the struggle for all publishers is how do we train the stores better to sell our product. It would be nice if there was one comprehensive thing that we all have, our own translation charts, all of those things are available.

 

CHRISTIAN RETAILING: We are in a time when people are very price conscious, but are stores discounting too much on Bibles?

VOS: Because of the price pressures, we had been in the mind-set for a couple of years that we needed to always focus on the lowest-priced Bibles, even with Cambridge, and we learned that we need to always present the best Bibles first. I would like to see more emphasis on the quality and the value and not always on the lowest price, but that's somewhat of a unique perspective with the high-quality Bibles.

NIEMEYER: It's important to have promotions, but I think it comes to a point where you kind of devalue the brand.

JAHNS: There are Bibles that are priced very inexpensively for various purposes—for outreach and other things—but many people are coming to purchase a lifetime kind of Bible and so they are very willing to invest in a good-quality one. I would like to see more of those carried, even if they are in small quantities.

SMITH: I think that when we are driving Bibles into a commodity zone, in essence we are hurting each other and hurting Christian retailers by cutting margin.

VOS: We are setting an expectation for the consumer. If we keep doing it and keep doing it, the consumer walks into the store and immediately goes to the sale Bibles and not necessarily the Bible that they need.

 

CHRISTIAN RETAILING: Some of the recent Christian retail channel exclusives have been centered on the Bible. Are there plans for any more?

JAHNS: We are still getting some results back from our Share the Good News at Christmas (ESV New Testament), I know that somewhere between 700,000 and 800,000 units were delivered to homes and we felt like it was a great way for retailers to connect with churches and for churches to connect with their neighbors. We would like to figure out ways to make that available for other occasions or certainly on an annual basis.

NIEMEYER: We are currently looking at an exclusive for some of the marketing groups and a couple of other things. For the past several years, we have done a graduation Bible that has specific graduation packaging, and at the end of the time frame, you can take that packaging off and it becomes just your typical compact. Another thing we are doing, we have come out with The Case for Christ Study Bible with Lee Strobel, and we are doing samplers specifically for CBA with, hopefully, the opportunity for the consumer to come back and purchase the entire text.

 

CHRISTIAN RETAILING: What has been the impact in the last couple of years on the Bible categories of both audio and digital?

NIEMEYER: I think it's been a good thing for print Bibles. I think a different way of getting people into the word is nothing but good for business, as well as the CBA independents.

DAVIDSON: Well, of course, the Word of Promise was huge this last Christmas, and it does have a positive impact on our translation and the print Bible as well, so we are excited about that. Digital is coming, but I don't see it decreasing the Bible itself in the print form. People want those as heirlooms and to take to church, that sort of thing.

 

CHRISTIAN RETAILING: Do you have any basic suggestions for stores in terms of Bible merchandising, display and promotions? For starters, where should Bibles go?

SMITH: Up front ... both from ministry impact and strategic importance. (That helps) differentiate Christian bookstores. But there is also a cash-flow standpoint. I know there is a fundamental business principle that you put destination shopping in the back and people are supposed to walk through there, but if you can get Bibles closer to the front of the store, I think, frankly, we can get a higher ring that would be advantageous to the Christian retailer.

NIEMEYER: Basic, number one, is making it easy for the consumer. Retailers should put themselves in the shoes of a consumer, walk in your store and look to see what they see. How easy or how difficult is it to purchase a Bible? The second thing is have a best-seller section for Bibles. Make it easy for the consumer, again, to see what folks are buying, what the popular Bibles are. Have a new release section for Bibles.

VOS: Part of seeing the Bible section from the customer's eyes, building on that, is also getting to know the readers as they come in and building a relationship with them—whether that be through a discussion in the store or inviting those people to a Facebook group for your store or that sort of thing.

 

CHRISTIAN RETAILING: Do you have a major Bible project or product coming up?

NIEMEYER: We have The Case for Christ Study Bible coming out (in March), and we're very excited about it.

VOS: This summer we are releasing a King James study Bible for boys and a study Bible for girls that we are very excited about. That is by our best-selling author Dr. Larry Richards, and then we are also working on an exciting project with a best-selling and teen author for next spring.

 

 
Talking inventory Print Email
Written by Production   
Tuesday, 09 February 2010 09:12 AM America/New_York

Getting to grips with good product management

With consumer spending down, inventory control has become an even more critical discipline for retailers.

Christian Retailing Editor Andy Butcher discussed this important issue in our latest online Retailers Roundtable with:

  • Eric Grimm, business development director, CBA
  • Robbie Halstead, president, Kingdom Retail Solutions
  • Lorraine Valk, co-owner, Banner Books Parable Christian Store of St. Joseph, St. Joseph, Mich.

Listen in on the whole conversation at retailers-roundtable.christianretailing.com.

 

CHRISTIAN RETAILING: With so many other demands on their time, some Christian retailers might be tempted to put off dealing with inventory control because it is so demanding. How would you respond?

ERIC GRIMM: This is a discipline that should be ongoing. ... It's being able to follow customer demands very closely and do it by even product or customer type throughout the year. If (a) retailer doesn't have a pretty solid inventory strategy in place now, they should get one in place and start working on that on an ongoing basis.

LORRAINE VALK: The most important aspect of the bookstore is managing that inventory extremely closely. That is the one area I have heard that has sunk some people's ships when it just gets out of hand and it feels uncontrollable, so I monitor it every day.

ROBBIE HALSTEAD: You need to get it right at the very beginning of the year, then from there begin to exercise the disciplines and how to maintain it daily, weekly and monthly as well.

 

CHRISTIAN RETAILING: How can a store keep in tune with what is happening on a day-to-day basis as well as looking at the bigger trends?

GRIMM: Cycle counting is a technique that allows retailers to manage their inventory on an ongoing basis. The best practice (for that) is four times a year, but it is not uncommon for retailers to do it on a monthly basis. In fact, some of the larger companies like convenience stores will do cycle counts monthly and that means counting everything in the store.

You'll find that the stores that have sales increases or flat sales are stores that have a pretty good handle on their inventory. Profitability in a down cycle or down sales is really tied to inventory technique and inventory management.

 

CHRISTIAN RETAILING: What would you say to retailers who feel overwhelmed by the prospect of tackling a full inventory?

HALSTEAD: In the last two or three months, I have gotten about 15 phone calls from stores who have been open anywhere from three to 15 years who have never really done effective end-of-the-year inventory. It's really just breaking the store down to smaller pieces to be able to dissect it.

It's one thing to do books and music, but when you get down to the gift categories and all those areas, it can be extremely overwhelming. I tell folks to break it down into smaller pieces. If you have a display of one type of product, then that becomes a category in your inventory. If it's Willow Tree product you have, then Willow Tree should be a category and you count that as one unit and go on from there throughout the store.

 

CHRISTIAN RETAILING: How do you find the time it requires?

VALK: Just sheer determination. We break the store down into different departments. Even the books are broken down into different areas, and certain people are responsible for doing monthly inventory so it's not so overwhelming ... but it's a priority at the same time.

Every day I pull a report from everything that has sold the day before. I use my computer as a tool, but I don't always trust the data that it gives me. ... It's usually 200 items per day, but that gives me a real good idea as to what is selling, what is being replaced. Every day, first thing in the morning, I think it's the best time to just spend 10 to 15 minutes going through and making sure to replenish quickly the things that sold and crossing off the things that are ancient.

 

CHRISTIAN RETAILING: There is an intuitive part to it, in addition to looking at the numbers?

HALSTEAD: Absolutely. I would never trust (software) completely to run my store. ... But I would use the data as much as I could to help me. It's got to be a balancing act between knowing your store, knowing your customer base and what's moving and not moving.

 

CHRISTIAN RETAILING: Is it important for all the staff to be aware of the priority of inventory control?

GRIMM: It's a critical part because when you think about how the overall system works, simple things like scanning product in the sales transaction and being sure the product is measured by the SKU becomes a critical discipline because it's that bridge between what's out on the floor and what's in the machine. There are a lot of disciplines like that you don't think of in terms of inventory, but (they) relate directly to inventory.

CHRISTIAN RETAILING: Is inventory control just for the owner or manager?

HALSTEAD: It's for everybody. But it's got to be driven from the top down for this thing to work, and if it's not, then you find that (the) store just doesn't have the inventory control that they should have.

 

CHRISTIAN RETAILING: How did you come to embrace the importance of inventory control?

VALK: I have an unusual blessing that is hereditary. My parents ran the bookstore for 35 years before my husband and I bought it three years ago. They call my mom the inventory police. ... She had always ingrained in me that if everything stays in balance, everything will be OK.

Since we bought the store, the sales have gone down, but keeping everything in balance—the inventory percentage-wise where it needs to be—keeps us healthy. I am just determined to keep inventory under control, and it's a daily battle. It's like gaining a few pounds and, "Oops, got to get the inventory back down there."

 

CHRISTIAN RETAILING: Are there different inventory management issues for church-based stores?

HALSTEAD: I have worked in megachurches as well as smaller churches, and they have more time to do the work that it takes to get inventory under control (because they are usually not as busy during the week). There really should be no reason why inventory isn't a priority there for sure.

 

CHRISTIAN RETAILING: What is the essence of good inventory control?

GRIMM: It's more being able to sell more with less inventory. To generate cash flow, you've got to maximize turns in a way so that you have the most of what customers are asking for in the store and not have your inventory invested in products that don't sell or take a very long time to sell.

 

CHRISTIAN RETAILING: What do you do when you find items that have not moved?

HALSTEAD: If I go into a store that's recently opened or has been open for 6-12 months and they have a product that just isn't moving, in some cases I will recommend some type of special sale to get the product out of there: Buy two, get one free or 30% off or whatever to get it out of there.

I also take into consideration where the store is financially and whether or not they are able to get cash flow in to them to the bills or whether they would be better off just sending the product back full credit to take care of a vendor that way.

VALK: My first choice is usually to send it back. I do it an awful lot through distributors. They are usually really good about taking product back.

My customer base thinks that the clearance table isn't truly a clearance table until it gets beyond the 50%-off mark. ... They want those clearance items to be $4.99 or $5.99, so generally I find it better to return and reinvest some dollars in bargain products, if that is what they are looking for.

HALSTEAD: I just worked with a church that had opened a store two and a half years ago, and their initial inventory, probably 60% of it, was on the shelf. So after realizing it couldn't be returned and knowing the product that was there probably wasn't product that matched the folks who were visiting the church, we did a sale with paperbacks for $3 and $5 for hardcovers.

They lost a ton of money, but they gained some revenue they never would have got if we had not knocked those books down. ... Within 30 days, we sold $550.

 

CHRISTIAN RETAILING: Can you offer some practical pointers for stores really wanting to get a handle on inventory control?

GRIMM: Know what you have. ... I remember one retailer who decided to inventory all of his gift products and found that he had gift products that had been in the stores for over two years and he never even realized it.

VALK: Number one, the most important moment of the day is to sit down and go through the inventory you sold yesterday, so you have a good handle on what's moving.

(Also), I would say order the smallest reasonable quantity and figure out a quick replacement place to replenish it. Third, you have to commit to some items that will never get turns in your store—like commentaries.

Pick one set of commentaries, keep the whole set even though some of them will never get the turns and then commit to having other departments that are going to get high turns to cover those items you committed to stock even though they are never going to get the turns that you desire.

HALSTEAD: This seems like common sense in our industry, but really pray. Pray about the product you are bringing in, and make sure you believe is going to move for you. ... Really take the time out to seek God in what you are doing and the products you are bringing in.

(Another) issue is a lot of managers are making their stores personal, meaning the product they are bringing in really reflects them—but may not reflect the people that are coming in. So you need to remove the personal, and find out what target audience you are reaching and really make sure that what you have is reaching them as much as possible.

The other part, as I said in the beginning, would be to take inventory and break it down into pieces and not get so overwhelmed. One step, one hour, one day, one week, one month at a time ... just working as best as you can to get it to a place where it becomes a priority, as it should be.

 

CHRISTIAN RETAILING: Can you recommend any specific tools or helps?

GRIMM: We have a coaching and consulting program (and) a tool called Custom Inventory Accelerator which really helps reset the store. It looks at where you are at now and then begins the process of eliminating those titles that customers aren't wanting and taking the slow-moving stock off the shelf and putting in more faster-moving stock.

Then there are inventory management tools like Above the Treeline.

VALK: There's an older book by Leonard Shatzkin, The Mathematics of Bookselling. I look at it probably every year just to remind myself on how important those turns are to having a bottom line.

 
Industry forum: Innovation is essential to survival Print Email
Written by David George, President, GMG Holdings   
Monday, 08 February 2010 04:44 PM America/New_York

Opportunities exist for retailers and suppliers ready to break new ground

David-GeorgeLast year was an extraordinary one for our country by anyone's estimation. This was no less true for Christian and inspirational publishers, manufacturers and retailers. As an industry, we have faced significant challenges in recent times with store closings, suppliers going out of business and an underlying uncertainty about the future.

But the general business rule remains true, that there is always opportunity in some confusion and uncertainty. And through our company's unique vantage point of servicing a wide range of retailers and vendors in the Christian products market over the past 40 years, we believe there is much to get excited about concerning the opportunities in and future of the markets that we serve.

As they talk with retail store buyers and our gift and publisher vendors on a daily basis, our Genesis Marketing Group and Revelation Marketing Group representatives are reminded that opportunities to experience good results in these challenging times do abound for those that are rolling with the punches by doing it right.

From a retail perspective, the stores we serve that are thriving in this environment focus on the following:

 

RELATIONSHIPS

The successful store works at building and strengthening community relationships. Although how churches are purchasing product has changed—and there is still a healthy market for retailers to sell direct to local congregations—retailers often miss out on trying to connect with those who attend churches in their area.

The vast majority of Christian retail channel shoppers goes to church, and yet on average only a small percentage of church attendees ever shops in a Christian retail store. Innovative retailers focus on going after that market by working with local churches with coupons, youth group fundraisers and other incentives to drive traffic.

 

SPECIAL MARKETS

According to a recent report by the U.S. Census Bureau, the nation's Hispanic and Asian populations will triple over the next half century, and non-Hispanic whites will represent about one-half of the total population by 2050.

We have retailers that have intentionally pursued this huge purchasing block by creating signage letting potential customers know that they have product in their language and then having a section devoted to books and giftware for this market.

Meanwhile, we continue to hear that the average buyer in a Christian store is female and in her mid-50s. So what can a store do to attract a younger clientele? We have seen phenomenal growth in this segment even this last year with retailers providing products that appeal to a teenage or 20s crowd and then marketing to local colleges and church youth groups to get the word out.

 

GENERAL GIFTS

We all want to get back to the day when Christian retail stores were destination locations for shoppers. Buyers that bring in the right mix of inspirational and general market gifts and books let their customers know that they can come to their store and find products for all occasions.

A good example includes retailing wholesome cookbooks and current events/political books that consumers would normally head to the local big box to find. We need to remember that if someone does go to a general market store for that cookbook, they might well find the latest Christian best-seller there, too, discouraging them from coming back to our stores.

 

EXPERIENCE

Winning stores are also working on creating an inviting environment. Why do so many folks love to go to Barnes & Noble? Because it is a comfortable and inviting place to go.

I have visited several Christian retailers in the last year that have really created a warm atmosphere that begs consumers to linger, invite friends and spend time in the store. And it doesn't have to take a big budget to compete with the big stores. It is very possible to create this kind of atmosphere at a budget level with a nice couch and chair or two, free or low-cost coffee and water, and free Wi-Fi.

Many stores also have areas that they have opened up for community or church use and encourage Bible studies, small group meetings and pastor lunches.

 

MERCHANDISING

Vendors that create visual interest—especially in the gift areas of the store—draw customers in. Are your products displayed in an eye-catching manner? We see dozens of retailers who have figured this out by creating a look that "pops"—a mixture of complimentary product categories, colors and styles that are rotated and changed periodically.

When a customer enters the store, they see something new and this discovery keeps them engaged and returning. Categories for which this works especially well are jewelry, wall art, tabletop gifts, toys and home décor.

 

From a vendor perspective, successful strategies we have observed this past year include:

 

INSPIRATION

While general market products can have their place in Christian stores, scriptured and Bible-themed products are still king. Consumers of Christian retailers primarily come because they are looking for intentionally Christian product—be it Bibles, books, giftware or home décor.

Our vendors that have continued to develop and produce these types of products—even when others are cutting back on SKU counts—have seen their business grow due to increased market penetration.

 

INCENTIVES

Willingness to continue incentives to the retailer, despite the pressure to cut costs, is vital. Vendors who have continued to offer innovative discounts, dating, freight options, free product and display programs to retailers that pay within terms are seeing increased sales.

Without a doubt, vendors more than ever are guarding receivables and cash flow, but finding that sweet spot with retailers is still critical.

 

I am often asked by retailers, vendors and employees, "Where do you see our industry five years from now?" I do not have the specific answer to that question, but I do know this: There is a demand for Christian books and giftware, and the Christian retailer remains the best means of meeting this demand.

However, success in this area has required and will continue to require significant changes in how retailers relate to prospective and current customers. The demand will also continue to fuel the need for innovative, helpful and Christ-centered publishing and gifts.

So the answer I give is that we all have a responsibility to share the gospel message utilizing the talents and gifts that God has entrusted each of us with—and we'll leave the success and failures to Him because that is what Christ calls us to do: "But seek first his kingdom and his righteousness, and all these things will be given to you as well" (Matt. 6:33, NIV).

 

 

 
The big picture Print Email
Written by Staff   
Monday, 21 December 2009 08:59 AM America/New_York

Christian Retailing editors on what mattered most in 2009, and why

 

Andy-Butcher-05INDUSTRY ISSUES: Trade group troubles reflect economic downturn // by Andy Butcher

The industry year was dominated by challenges for the Christian product world's three trade associations, endeavoring to find their new place of influence with members buffeted by a diversified market and floundering economy.

The single most dramatic headline of the year was one of the last, with the sudden, late-October departure of CBA President and CEO Bill Anderson. After almost 25 years as the face of Christian retailing, his resignation left the association facing a major change as it continued to refit itself.

Anderson's departure, without explanation, came as a surprise to many—especially after a 60th-anniversary summer convention that was much more successful than a lot of insiders had anticipated.

While attendance at the International Christian Retail Show (ICRS) in Denver in July was down again, continuing a several-year slide, most attendees voted the retooled event shortened by a day a major success.

Though many suppliers had scaled back their presence at the show, many reported the best business in recent memory, with an overwhelming sense that the mood was more optimistic than it had been for some years.

Another significant indicator of change in the industry at ICRS was the announcement of George Thomsen as CBA's new chairman-elect—many noted that the manager of a church-based store was being called on to lead an organization that at one time had marginalized such operations.

The Evangelical Christian Publishers Association (ECPA) had egg on its face after the much-touted premiere Christian Book Expo (CBE) went down in flames in Dallas in March when less than a tenth of the anticipated 15,000 turned out for the consumer-focused event.

Despite the clear failure and the $250,000 debt they were asked to help clear, many ECPA member houses still voiced support for some kind of reader-centered event promoting awareness of Christian books.

That prompted ECPA staff to fly an experimental, smaller CBE banner at the Miami Book Fair in November, where they represented a collective of Christian publishers.

As regards the Gospel Music Association (GMA), some were surprised that—taking into account recent years' significant slide in CD sales—the Nashville-based group had not faced difficulties earlier.

When they came to the fore, however, they did so quickly, with GMA President John Styll departing in a cost-cutting effort that was followed by a celebrity-led concert and "garage sale" to ensure the group's "survival."

As part of its reorganization as a more member-led group, the association also announced that it was scrapping its annual music week industry conference for 2010, though retaining a roster of events leading up to the Dove Awards on April 21.

The downturn in the economy prompted a variety of promotions and specials from suppliers, including David C. Cook's debt relief program to help stores maintain local church business accounts while paying down debt.

Bridge-Logos Foundation tried the hardest to bring a smile while offering some help in tough times. The company organized a custard-pie-in-the-face contest for its rep who secured the fewest store appointments at ICRS and a "Cash for Clunker Books" offer, giving stores discounts for replacing any turkey title, regardless of who published it.

 

DeWayneHamby2008BOOKS: Social media offers low-cost marketing avenues // by DeWayne Hamby

Amid declining book sales, the fiction category continued to grow, securing a more prominent place in the market. While at least one publisher reported double-digit growth, others joined the party, launching their own fiction lines, including Abingdon Press and Nordskog Publishing.

At ICRS, best-selling novelists such as Karen Kingsbury, Terri Blackstock, Beverly Lewis and Robin Jones Gunn were among those representing the category, celebrating the year's best at the annual Christy Awards and participating in signings and a special luncheon co-sponsored by CBA.

Fiction writers were also among a growing group embracing social media marketing to aid in spreading the word about their books and interacting with their readers. Through the use of Twitter, Facebook and MySpace, authors like Brandilyn Collins and Tricia Goyer shared behind-the-scenes views of writing novels and offered tips for aspiring novelists.

Rick Warren, who quickly amassed a large Twitter following when he joined the network, launched a contest for the design of his upcoming book, The Hope You Need (Zondervan), through the medium.

Donald Miller also used the social media site to market his latest release, A Million Miles in a Thousand Years (Thomas Nelson), "tweeting" clues to the location of manuscripts hidden across the country.

The Internet also provided publishers new marketing opportunities, as several created advance book blogging review programs, offering preview copies of galleys in exchange for reviews on blogs and online bookstores.

Publishers also turned to what some see as a bright spot in the book industry—self-publishing. B&H Publishing Group's CrossBooks debuted at ICRS, followed soon by Thomas Nelson's announcement that it would dust off its WestBow Press name–formerly given to its fiction line—for a self-publishing venture.

Seeking other sales opportunities, publishers increasingly turned to non-print avenues for books, including audiobooks and ebook editions through Amazon's Kindle store.

Zondervan's Symtio digital platform experienced what company President Moe Girkins called a "phenomenal" year, doubling its presence in Christian retail stores in 2009.

Backlist titles continued to perform well, with Gary Chapman's The Five Love Languages (Northfield Publishing/Moody Publishers) celebrated at ICRS with a special reception for its continued placement on the best-sellers lists. Other titles with continued long shelf life included Don Piper's 90 Minutes in Heaven (Revell/Baker Publishing Group) and John Eldredge's Wild at Heart (Thomas Nelson).

Meanwhile, more recent releases continued to generate attention and sales, including The Love Dare by Stephen and Alex Kendrick (B&H Books/B&H Publishing Group) and William P. Young's The Shack (Windblown Media/Hachette Book Group), which has now sold more than 8 million copies.

Taking their place among the previously released titles on the best-seller charts, some of the most successful new releases included titles from Max Lucado, Miller, Francis Chan, Bruce Wilkinson, Ted Dekker, Beverly Lewis, Joel Osteen, Benny Hinn and Jentezen Franklin.

One of the biggest flops of the Christian book year was the Christian Book Expo, promoted as the go-to event for Christian book lovers. It drew only a fraction of its expected attendance to the Dallas Convention Center in March, leaving the organizers, the Evangelical Christian Publishers Association (ECPA) and sponsoring publishers with huge financial margins to make up.

However, many attendees commended the ECPA for the concept of the event—which included sessions with authors Lucado, Henry Blackaby and even noted atheist Christopher Hitchens—but speculated on how the lack of marketing and advertising contributed to its failure.

 

BIBLES: Digital emphasis looks to find new audiences // by DeWayne Hamby

New technologies gave rise to a new non-print push for bringing the Bible to more readers and listeners—such as the new ESV Study Bible (English Standard Version), which gave readers access to exclusive online content and also featured a version for the Amazon Kindle.

Users of the popular digital reading device were able to choose from a variety of free Bible translations offered during the year from Zondervan, Baker Publishing Group and Crossway, while Thomas Nelson took to the blogosphere to create interest for its new translations The Voice New Testament and The Expanded Bible.

The Glo multimedia Bible arrived from Zondervan in October. Designed by Nelson Saba, who developed the
iLumina Bible for Tyndale House Publishers, it featured five user "lenses" to give perspective on the Scriptures, including maps, high-definition photographs, audio and video.

Saba said the concept behind the Bible was to reach modern audiences that didn't turn to the printed word—an idea taken to heart by other publishers offering non-print Bible offerings such as the portable devices Go Bible, My iBible and NOW Bible.

Thomas Nelson released the The Word of Promise Audio Bible, in CD and mp3 format, completing the set which began with the New Testament, a previous ECPA Christian Book of the Year winner. The Bible, a dramatic audio theater rending of the Scriptures complete with musical soundtrack and celebrity vocal talent, was promoted through an iPhone application, Web site and a spotlight in media outlets such as The Chicago Tribune.

Even though non-print Bibles gained prominence, 2009 was still a standout year for the printed Word—most notably for a newcomer, the ESV Study Bible (Crossway Books & Bibles). The Bible—honored with the ECPA Book of the Year and the winner in the Bible category at the 31st annual Christian Book Awards and as a Christian Retailing Retailers Choice Award winner—was also a hit with readers, exceeding the publisher's expectations by selling 200,000 units within the first five months of release.

While the ESV translation gained popularity, on its way out was Today's New International Version (TNIV) from Zondervan. The publisher announced in September plans to discontinue the controversial translation, which had struggled to overcome criticism since its 2002 debut.

Instead, Zondervan is revising its popular New International Version (NIV), which, with more than 300 million copies sold to date, celebrated its 30th anniversary in 2009 with a cross-country bus tour, culminating in a new Bible handwritten by more than 31,000 participants.

In addition to new translations and technologies, readers were offered more specialty Bibles, such as The American Patriot's Bible (Thomas Nelson), the NIV Waterproof Bible: Sportsman's Edition (Bardin & Marsee) and the NIV Stewardship Bible, the Holy Bible Stock Car Racing Edition (Zondervan).

Also releasing were Bibles that included writings of best-selling authors, such as Joel and Victoria Osteen in The Hope for Today Bible (FaithWords), Stephen Arterburn in the Every Man's Bible (Tyndale) and Warren Wiersbe in The Transformation Study Bible (Tyndale).

Crossway and CBA teamed up for a push to provide 1 million of a Christmas-edition ESV Outreach New Testament delivered to homes across the country. The Christian retail exclusive offered shoppers a chance to pick up a value-priced package of 50 Bibles to distribute to homes through the holiday season.

NavPress also partnered with CBA to introduce its The Message//Remix Solo: Pink, a version of its popular daily reading Bible designed to promote breast cancer awareness.

 

MUSIC: Strong sellers emerge, despite shrinking market // by DeWayne Hamby

Although sales of physical music product didn't quite face the double-digit decline of the previous year, the Christian music industry continued to adjust to fit a shrinking market. The struggling category had a lower profile than in recent years at ICRS, apart from the event's Sunday evening The Power of Music sponsored by the Gospel Music Association (GMA).

Music's struggles most visibly affected the Gospel Music Association, established to "expose, promote and celebrate the gospel through music" and its events. A 20% drop in attendance at 2009's GMA industry conference during Gospel Music Week and the emergence of a competing national radio conference prompted the GMA's decision to cancel the 2010 annual conference.

The GMA also restructured, with John Styll, president and CEO, resigning his post in September in a cost-cutting move, followed by a fund-raising campaign to alleviate past debt. Through all the changes, Ed Leonard, chairman of the GMA board, said the group's mission was to "reset" to better meet the needs of its members for the future.

There was an emotional return to the spotlight for Steven Curtis Chapman, who lost his daughter in May 2008, as he received two 2009 Dove Awards, Songwriter of the Year and Artist of the Year.

The singer and his family were featured in several high-profile media appearances—including interviews in People magazine, and on CNN and ABC's Good Morning America—around the release of Beauty Will Rise. The album debuted at No. 27 on the Billboard magazine Top 200 Albums list, while his previous release, This Moment—including the song "Cinderella," celebrating father-daughter bonds—appeared in the top 20 of the year.

Another big release in November, Until the Whole World Hears by Casting Crowns, will impact the sales charts well into 2010, if the band's past efforts are any indication. The group released a Christmas record in 2008, Peace on Earth, which again hit the top of sales charts in 2009, and its 2003 debut project was still poised to end the year in the top 10 best-sellers.

The group was joined on the sales charts with best-sellers from other popular pop/rock bands Third Day, MercyMe, Jars of Clay and Newsboys, who replaced longtime lead singer Peter Furler with Michael Tait (dcTalk, Tait).

Worship music continued to be a major emphasis. Worshipers gathered at concerts and browsed stores to find familiar songs like "Healer," "God of this City," "Revelation Song" and "Jesus Messiah" from artists including Chris Tomlin, Hillsong United, Michael W. Smith, David Crowder Band, Israel Houghton, Desperation Band, Leeland and newcomers Meredith Andrews, Bluetree and Kari Jobe.

The general market crossover trend—which worked well for American Idol—turned-Christian music staples Mandisa, Chris Sligh and Phil Stacey—hit a bump when music legend Marie Osmond appeared at ICRS to announce a forthcoming inspirational disc to be distributed through Word.

The singer's Mormon background renewed a familiar discussion among retailers and other industry insiders about the criteria for determining which music is appropriate for Christian retail shelves. With a release date for Osmond's recording yet to be announced, the debate seems sure to continue in the days ahead.

 

ChrisJohnson09GIFTS: Cooperation, cause marketing see healthy sales // by Christine D. Johnson

Inspirational gift suppliers and retailers banded together in new ways in light of the economic downturn. It was one for all and all for one, as Barbour Publishing offered a Sales Rescue Package giving a 50% discount to stores with a free display, free freight and 180-day billing. Retailers who took advantage of the Sales Rescue Package could also return product that was unsold, free of charge.

Divinity Boutique also came to stores' aid, creating its own Stimulus Package to the tune of $100,000 retail value. The company was to give free greeting cards, while supplies last, to any independent Christian retail store, and to date, has given away cards worth $30,000.

On the supplier side, an alliance was formed by four companies—Precious Moments, Fenton Art Glass, Cathedral Art Metal and About Face Designs—who joined forces to develop and maintain a national independent sales organization. The companies expected the unnamed alliance would enable them to achieve product line sales focus and enhance in-field customer service.

Cause marketing remained a significant thrust. Living Epistles' sales of its Promise Olives T-shirts demonstrated eco-friendly ideals, with the company donating 50% of profits from each tee sold to Monte Christo Ministries in South Africa.

Cause Care aims to help children as well. Sales of Cause Care's inspirational toothbrushes for adults and children benefited Feed the Children at the rate of 20 cents per brush sold.

DaySpring and Kerusso teamed up with Compassion International. Proceeds from sales of DaySpring's "Colors of Compassion" calendar and cards benefited the Christian child relief organization, while Kerusso's Live for Him campaign aimed to contribute a portion of sales to children waiting for sponsorship.

Manual Woodworkers & Weavers also donated a minimum of 10% of the wholesale price of designated products to Compassion's Child Survival Program.

DaySpring also promoted the cause of healthy marriages with a tie-in to the popular movie Fireproof. Its line of "Inspired by the Fireproof Movie" cards sold through at more than 90%.

Island Wall Entertainment tapped into the high-tech world with its digital purity ring iPhone application that aims to complement traditional purity rings while spreading the word of the benefits of staying pure until marriage. Users can take a pre-recorded purity pledge via their iPhone or iPod Touch and then display their purity ring spinning on the screen.

With parents still often choosing to spend for their children despite the budget squeeze, Kerusso expanded its line of "God's Girlz" dolls, this time including an African-American named Imani.

Kerusso also made news by being included on Inc. magazine's fastest-growing private companies list for the third consecutive year.

Sales success with the company's Light House Apparel Center prompted the introduction of a similar display for kids' tees. More than 300 Kidz Light House display units have been placed in Christian retail stores, and retailers are reporting significant sales increases.

One supplier chose to change directions, opting out of what had become a staple in its offerings, the gift book. Howard Books, known for its popular "Hugs" series, announced it would be moving away from new gift titles and would focus its energies on trade books.

 

Eric-Tiansay-bioCHILDREN: Safety calls squeeze category efforts // by Eric Tiansay

With the worst downturn since World War II having grabbed most of the headlines, children's product suppliers and retailers were also impacted by a new federal law designed to protect children from tainted products.

The Consumer Product Safety Improvement Act (CPSIA) was passed by Congress in 2008 after Mattel recalled more than 21 million toys imported from China in 2007. Many were found to have dangerous levels of lead.

Barring the sale of goods aimed at children 12 and under, including toys and clothing, that contain more than 600 parts per million of lead, CPSIA went into effect effect Feb. 10, 2009. But the Consumer Product Safety Commission approved a year's stay of enforcement for certain testing and certification requirements for children's products.

For Julie Kaempfe, owner of His Gem, CPSIA had increased her baby apparel company's product costs. "Fabric content and small-parts testing have always been performed on our baby products," she said. "CPSIA now requires additional safety tests, which are quite costly but allow us to provide our customers with greater peace of mind."

Testing ranges from a couple hundred dollars to $4,000 per item to comply with the CPSIA. Trent Bowen, children's buyer for Mardel Christian & Education Supply, said CPSIA impacted Christian children's product suppliers and retailers.

"Some manufacturers are going out of business, others are significantly reducing SKUs," he said. "How many new product innovations have you seen in the last year? Not many, and that's never a good thing. CPSIA rules, updates enforcement are going to be a big deal."

Children's market consultant and author Mary Manz Simon said that CPSIA "continues to be a confusing mess."

As far as new products released, the VeggieTales shoes by Jibbitz—a division of Crocs—were "the biggest hit" for New Day Christian Distributors when they were introduced during ICRS, said Director of Marketing and Promotions Joanna Price.

"VeggieTales is a proven name in Christian retail, and Jibbitz is a proven name in the mainstream," she added. "It just makes sense that if you take two great products and put them together, there will be a demand." New Day had sold more than 10,000 pairs of the VeggieTales shoes weeks before Thanksgiving.

Kelly Graham, co-manager of Prestonwood Bookstore at Prestonwood Baptist Church in Plano, Texas, said new releases from the "Gigi, God's Little Princess" series (Thomas Nelson) were good sellers, too.

"The princess phenomenon in the secular market still continues, and Walsh's series continues to be a well-written and marketed contender in the marketplace," she said.

 

DVD: Category explodes, pushing savvier merchandising // by Andy Butcher

Any lingering doubts Christian retailers may have had about the legitimacy or value of a home-viewing section in their store were emphatically swept away with the astonishing success of Fireproof, whose DVD release was credited not only with helping save marriages but with keeping a number of stores in business, too.

Brisk sales of the special Christian-retail edition released in January played a large part in the remarkable near-doubling of DVD sales recorded in the channel through the first half of the year. But the marriage drama was not the sole factor, with significant growth also seen in what has been identified as the new "short film" category.

This genre was exemplified by the popular "Nooma" series, which reached its 20th-episode release, and spotlighted in a DVD-focus seminar at ICRS. There, marketing expert Bob Elder urged stores to break out those niche titles for special promotion, while also taking general DVD merchandising up a notch. The growing number of subcategories and titles demanded something more than a simple A-Z filing, he counseled.

The rising tide for Christian movies was evident elsewhere at ICRS again, with new releases once more a greater focal point of the event than music, as was traditionally the case in previous years. There were long lines at the Colorado Convention Center in Denver to meet Fireproof creator brothers Alex and Stephen Kendrick.

The Albany, Ga.-based pair's success inspired a string of other church-based productions across the country, with the 32-minute drama The Board, by members of Bethesda Baptist Church in Brownsburg, Ind., one of the first to arrive on store shelves during the year.

While quality remains a question for those looking to repeat Fireproof's low-budget success, one early example of the notable results that can be achieved with minimal money was Pendragon: Sword of His Father. The grand-sounding Burns Family Studio behind the Dark Ages Britain action adventure was actually two homeschooling families who made the movie with the help of family and friends.

Among the more significant releases from more established Christian production stables was November's well-received Sarah's Choice (Pure Flix Entertainment), featuring popular singer Rebecca St. James in her first leading role in the story of a young single woman facing an unplanned pregnancy.

While Fireproof spawned a best-selling book (The Love Dare), the sequence was reversed when Baker Publishing Group licensed Worthy Resources to produce 90 Minutes in Heaven: Seeing Life's Troubles in a Whole New Light, which offered small group materials based on Don Piper's best-selling 2004 back-from-the-dead account.

Several other best-selling books were also successfully mined for the broadening small group DVD market. They included Franklin Jentezen's Fasting (Charisma House), Francis Chan's Crazy Love (David C. Cook) and Same Kind of Different as Me by Ron Hall and Denver Moore (Thomas Nelson).

The continuing rise of releases aimed at adults meant that children's viewing was again a more modest slice of the overall DVD pie than in previous years, but there remained a healthy appetite for the likes of VeggieTales, Tyndale House's "Friends and Heroes" and Nelson's "Gigi" and "Hermie and Friends" series.

NICHE MARKETS: Special-interest sales a bright spot // by Andy Butcher

Special-interest suppliers found the year to be a healthier one than did many of their mainstream market counterparts, even seeing some growth.

The election of President Barack Obama as the nation's first black leader was credited with energizing the African-American sector, creating an increased interest there in patriotic products because "they feel more a part of the country," observed Evelyn Curtiss, chairwoman of the Christian African-American Booksellers Association.

President Obama's achievement was celebrated with a From Slavery to the White House calendar that sold more than 50,000 units for stationery and gift company African American Expressions, part of what Sales Manager Ron Gilmore quipped was a personal "stimulus package" for the supplier.

The Hispanic area remained robust, with organizers "pleasantly surprised" by the success of the 17th annual Expolit conference in Miami, in May. Though suppliers reduced their floor space, sales at the event were the best in recent years. David Ecklebarger, president of the Spanish Evangelical Products Association, noted that some members had seen great growth in the preceding months.

At Editorial Unilit, Manager of U.S. Sales and Key Accounts Rick Heyer pointed to a growing number of Christian stores wanting to expand their Spanish sections. "There are some that are finding that they are having much more of a Spanish ministry ... and that they need more space for more titles," he noted at ICRS.

Later in the year, more than 200 stores in the U.S. and across Latin America signed on to take part in the company's "As Seen on TV" campaign, launched to help Christian stores promote new Spanish releases.

The buoyancy of the Spanish scene was also underscored by expansion at several suppliers, notably in the area of fiction. Whitaker House moved to meet some of the demand for what Vice President Bob Whitaker Jr. called "good Spanish fiction" with translations of contemporary novels by the company's leading novelist, Sharlene MacLaren.

That initiative followed Grupo Nelson's release a few months earlier of a historical novel by Uruguayan doctor Alvaro Pandiano Figallo. Larry Downs Jr., vice president of the Spanish division at Thomas Nelson, said that the pioneering release of an original Spanish-language work showed the publisher's commitment "to original Spanish fiction while giving a name to voiceless writers who want to write fiction."

Growing opportunities in serving the Catholic market were highlighted at ICRS, when R.R. Bowker publishing research specialist Kelly Gallagher revealed that those identified as "liturgical" Christians—a grouping that includes Catholics—comprised the second-largest buying group in Christian retail stores, behind evangelical believers.

That finding came as no surprise to Mark Brosz, vice president of sales and marketing for Fireside Catholic Publishing, who said that it served to confirm the demographic shift of many people from heavily Catholic parts of the area to "traditionally Protestant areas." As a result, more Christian stores had been seeking help in knowing what to stock to serve Catholic shoppers, he said, advising evangelical retailers not to "segregate" items and to treat Catholic visitors "with respect."

Vital Signs

Christian Retailing teamed up with consultant Jim Seybert in 2009 to encourage dialogue on a wide range of topics—from church stores and consolidation to staff training and coupon use—in the Christian products industry. Retailers, suppliers and interested associates participated in six Vital Signs surveys. Now, in our year-end look back, online at vitalsigns.christianretailing.com, we are offering some highlights, with commentary to encourage even more discussion on these important issues.

 

News quiz

It was a year focused on healthcare and the economy, with an impact also felt in the Christian products industry. Big changes in 2009 included the departure of veteran leaders, bailout deals and cooperative ventures. Test your recall of the industry news headlines of the last 12 months in our Quiz of the Year. Find it online at www.christianretailing.com/newsquiz.

 

Persons of the Year

'Ambassador,' 'Pioneer,' 'Prayer Warrior,' 'Friend'

You told us who made the biggest contribution in 2009 | by Andy Butcher

 

Readers paid tribute to the unsung heroes of the Christian products world when Christian Retailing asked them to nominate their Industry Person of the Year for 2009.

HaroldHainesSales reps were the most widely represented group among the nominations, which included Harold Haines of IntegriTEAM Sales & Marketing, who serves stores in Texas, New Mexico and Louisiana.

He was put forward by Ed Nizynski, vice president of sales for Lighthouse Christian Products, who paid tribute to Haines' "invaluable product knowledge and sales experience."

Through 30 years in the industry—previously with Genesis Marketing, Bob Siemon Designs and Living Epistles—Haines had "contributed immeasurably to the inspirational industry," said Nizynski. "He is the man sought out when it comes to product development."

AllishaReevesFor Cathy Shupe, manager of the Fireside Cafe & Bookstore at Solid Rock Church in Monroe, Ohio, Allisha Reeves, account executive at Kerusso had "really gone out of her way to help. ... She is very Christlike, knowledgeable and friendly."

Through the past year, Reeves had "become more than a sales rep, she has become a friend and prayer warrior. She truly has gone the extra mile for me."

MikePetersenGreg Wiley, buyer for Bitterroot Christian Bookstore in Hamilton, Mo., applauded Mike Petersen, district sales manager for Tyndale House Publishers, for his "passion for the customers, not just the sales."

In addition, Peterson was "also involved in other areas of ministry to bring relevant events to middle-sized towns and to help grow local independent bookstores and churches."

BobBoyneJayson Payne, retail manager for the Rockpile Bookstore at The Rock Church in San Diego, identified independent rep Bob Boyne as "the most helpful I know. He works hard in maintaining my inventory; he understands my store and church's demographics and shows me products that are in line with our DNA.

"Our relationship has elevated beyond buyer-rep. Bob is a genuine family friend that I trust and respect. He's a true ambassador for Christ."

BobWoodBrent Hackett, sales director for Foundation Distributing in Canada, put forward his company's founder, Bob Wood, for his many years as "an innovative pioneer" in the Canadian Christian industry, including service on the CBA Canada board.

Wood "continues to come up with creative ways for Canada's Christian bookstores to grow and prosper," Hackett said.

Thomas Nelson Publishers President and CEO Michael Hyatt was nominated by Marty Thomas, buyer and department manager at Shepherd's Fold Books in Rock Hill, S.C. "Through social networking, (Hyatt) has elevated the awareness of Christian publishing," Thomas said.

Femi Abugo, CEO of Ef Charis Ventures, a store in Lagos, Nigeria, suggested author John Maxwell. "His writings on leadership are most needed in these days for effective church growth that will enable Christians to really be Christ ambassadors," he said.

Winners of the prizes for those making nominations were: Glo digital Bible—Ed Nizynski; Free registration for The Gathering 2010—Marty Thomas of Shepherd's Fold Books.

 

 

 
Looking ahead Print Email
Written by Staff   
Monday, 21 December 2009 08:03 AM America/New_York

'Christian Retailing' award winners on the key trends and issues they see for the coming year

 

JohnThompsonBEST-SELLERS: Looking for answers to big questions // by John Thompson

One trend that seems likely to continue into 2010 and probably beyond is for publishers to concentrate on fewer, better books. The competition in an ever-dwindling economy is to provide the best books possible.

This requires ample lead time to flesh out stories, research and target audiences. It requires aggressive marketing support for print and broadcast advertising, Web presence and special events that draw attention to the book's release. And it requires finding a topic and and author that resonates with consumers.

The phenomenon of The Love Dare, like the "Purpose Driven" one before it, focuses on something tangible that we can work on within our own lives, while things around us spin out of control. So I think books focusing on these "self-help" areas will still be big.

Likewise, because of the state of affairs at the national and global levels, books that try to explain and offer solutions to global issues will also be big. Who understands the current debate about the health care bills? Yet chances are the laws signed in by Congress will affect us all, one way or the other. So there is a need to take this complex issue and boil it down to problems and solutions—especially solutions with a foundation of biblical truth.

Where fiction is concerned, I believe the trend will continue to be books that offer escapism and good-versus-evil battles. Again, because of the current state of the union, people turn to stories of fantasy when faced with a difficult situation, which explains the popularity of novels about vampires and the Amish. Both let the reader drift to another world, albeit for a short time.

John Thompson is vice president of marketing for B&H Publishing Group. The company won the Relationships (The Love Dare), Social Issues (American Heroes) and Women's Nonfiction (John: 90 Days With the Beloved Disciple) categories in the 2009 Retailers Choice Awards.

 

 

Randy-JahnsBIBLES: Value, not price  //  by Randy Jahns

First, we should be confident about what God is going to do, knowing that He will always honor the faithful distribution of his Word.

More than ever, Bibles will need to be the cornerstone of Christian retail. God's Word is the worthy focal point for our publishing and retailing work in 2010 as well.

Second, despite the growth and development of digital content, print Bibles and books will not go away. Crossway's experience suggests that free online access to the Bible and sales of digital content do not diminish sales of print-edition Bibles. On the contrary, they complement and increase the sale of the Bibles in print. An exponentially growing number of people are interacting with the Bible today in all kinds of creative media. Much of this new interest will bear itself out in print sales through Christian retail.

Third, discerning Bible buyers will be increasingly looking for great value—not necessarily the cheapest products, but Bibles that combine the highest possible quality and content with the most reasonable price. In Christian retail, several creative and exclusive Bible products and projects have proven very successful in recent years, and we should expect that trend to continue.

Fourth, 2010 promises to hold much interest and discussion among Bible readers on the topic of Bible translation methods and philosophies. As the publisher of the English Standard Version, we hear of a growing interest in a classic style of Bible translation, and specifically in the essentially literal translation approach on which the ESV is based.

Christian retail results indicate this interest, too, as the ESV experienced 45% year-on-year sales growth through Christian retail during a very challenging period when several other top 10 Bible versions saw double-digit declines.

Fifth, we sense a trend toward deeper and more substantial content in books and Bibles. As consumers filter through an almost unlimited volume of content today, an increasing number seem drawn to more thoughtful, challenging and enduring content that will help them grow.

 

Randy Jahns is senior vice president for Bible publishing for Crossway. The company won the Bibles, Devotional/Study (ESV Study Bible) category in the 2009 Retailers Choice Awards.

 

 

RebekahNesbittBOOKS: The 'luxury' of print  //  by Rebekah Nesbitt

As the economy continues to struggle and the digital revolution develops, the need in nonfiction books is going to change dramatically. It's as true now as it ever was: The medium is the message. How nonfiction books are delivered to readers will say as much about them as the content itself. What readers expected traditionally—printed books that are released during a media window—will change.

The change is due to the instant delivery of news and information, social networking and other digital advances. Because of the speed with which they can be produced and distributed, many nonfiction books no longer need to "wait" for the right press tour and timing.

Traditional printed books are now just one of the many ways consumers can read. In one scenario, these traditional books might be considered luxury goods, reserved for the marquee authors because they can command the higher price point associated with hardcover or bound editions.

The beauty of digital platforms and instant news means new authors can be published in non-traditional formats—online with video embedded in their programming, such as in the new Vook format. For example, a cookbook in digital platform can now include a step-by-step video of how to prepare the dish.

While new authors are being published in digital formats, it's a proving ground for printed editions. If they sell well enough in digital form, the idea is they will (hopefully) cross over to a printed edition. But that doesn't mean they'll have to abandon their digital roots. It just means they get one more medium.

All the while, authors in traditional book formats will possibly have a shorter shelf life as bound editions give way to digital technologies—thus moving from frontlist printed editions to backlist digital editions in a shorter time frame than before.

And as more and more copies of a frontlist title are sold in digital format, publishers are going to have to determine the right sequencing of their digital and printed editions in order to maximize revenues for author and publisher alike.

 

Rebekah Nesbitt is vice president and editor in chief at Howard Books. The company won the Auto/Biography (Mistaken Identity) and Evangelism (The Purpose of Christmas) categories in the 2009 Retailers Choice Awards.

 

 

Bruton_SteveCHURCH BOOKSTORES: Emphasizing customer service  //  by Steve Bruton

Despite the challenges of the economy and a ministry focus to our store, we were pleased recently to learn that we had experienced another record-breaking quarter, putting us 8% ahead of the previous year's tallies—something we attribute to our ongoing focus on customer service.

As a bookstore team, we believe that maintaining this commitment will be key for the coming year and make the following suggestions for others:

Distributors can demonstrate exceptional customer service to us by:

  • packaging like titles in the same box
  • not sending books with torn wraparounds, bent paperback covers or other stores' price stickers
  • packaging our CDs without cracking the jewel cases
  • ensuring that packing slips and appropriate stickers are enclosed

Because our bookstore is a small business as well as a ministry center, we have very little time to make phone calls to facilitate call tag returns and then telephone customers to apologize for delays, so a definite level of our customer service goes back to distributors' customer service to us.

Vendors and publishers can demonstrate exceptional customer service by:

  • when we place our order, telling us about the super saver—rather than waiting for us to ask about it.
  • not sending products or costly display racks without our confirmation. If we talk about one of your products, don't assume that means we want a case of them.
  • after we place a very large order, send us a copy of what we ordered. That way we can see the reality of what we just purchased.
  • informing us if an order will arrive via three different shipments. We get confused and frustrated when boxes come without paperwork for a seasonal order we placed four months prior.

In this money-tight economy, we are sometimes forced to make purchase-power decisions. With today's high $27.99 new release price, many people prefer the $14.99 paperback price. Our customers are all about keeping the purchase price down.

We also know that eliminating impulse spending is right there at the top of their priorities. Therefore, we will engage in bulk buying and super-saver specials only on best-sellers that we know we can turn. Otherwise, we will order one or two books of most other titles. That means we will daily utilize our P.O.S. software to tell us when those secondary sellers are out of stock.

 

Steve Bruton is manager of Northland Bookstore at Northland, A Church Distributed in Longwood, Fla. The store was named The Church Bookstore's Medium-Size Church Bookstore of the Year for 2009.

 

 

FICTION: Empathy and escape  //  by Karen Watson

There's no doubt about it, we are living in an anxious world. Recent talk in the media about the 2012 prophecies has fueled renewed interest in apocalyptic products. As a result, we are expecting read-it-again and first-time interest in "Left Behind," the series that defines this genre.

In addition, believers are struggling to understand and respond properly to the impact of radical Islam in today's world. Suspense thrillers exploring related themes should be strong in 2010 and beyond. This genre has strong appeal to male readers who have had relatively few options recently. The ongoing discussions about the Fort Hood shootings in November and the upcoming Sept. 11 conspirators' trials in New York are likely to build further interest.

As we continue to recover from these difficult economic times, readers will be looking both for stories that can speak to struggles they're experiencing and for stories that can help them escape. Novels about relationships continue to be popular in Christian retail, and that is a trend that will continue.

Great women's fiction has always explored how women survive, how they are impacted by the past and how they held out hope for the future. With the huge influx of Amish-themed novels into the market, I do think there is a danger of failing to serve reader interest in other genres. However, the ongoing success of Fireproof and Karen Kingsbury's work shows a continued appetite for contemporary relationship novels.

Finally, we're all looking for a reason to smile and a way to escape for a bit. The viral success of Anita Renfroe's "Mom Song" should remind us that our audience still loves to laugh. Don't discount women's fiction that mixes in a spoonful of humor with a generous dose of real life.

 

Karen Watson is Associate Publisher, Fiction for Tyndale House Publishers. The company won the Fiction, Mystery and Suspense (Dead Heat) and Fiction, Women's (Sunset) categories in the 2009 Retailers Choice Awards.

 

 

BrendaTurnerGIFTS: Redefining 'luxury'  //  by Brenda Turner

Frugality is the new normal. However, our recent consumer research indicates that consumers are not just price-sensitive with regard to value, but it is the intersection of various factors—emotion, experience and price—that really defines "value" for her.

Tighter budgets are going to translate into a renewed emphasis on gifts that are creative, meaningful and personalized for the recipient. While price will continue to play a role in consumers' decisions, consumers are seeking gift products that inspire and celebrate traditional values. There is nostalgia for the past and a desire to reinvent old traditions with a new twist.

Even though it is true that there are changes in the way people connect with their family and friends—especially through formats like Facebook, e-mail and texting—it is still very important to the consumer to give gifts and to spend in-person time with family and friends.

So what does this mean for product trends?

People want to redefine the idea of luxury by purchasing gifts that show time together is important. They want packaging quality and have an appreciation for hand-finished craftsmanship.

It's important to them to wrap a gift in a way that shows "I really care," and they want colors that are bold and "happy." So, gift bags and containers for special homemade food and gifts will be popular for 2010 as consumers strive for more meaningful, carefully planned and creative gifts.

It is important for retailers to listen to their consumers. For example, DaySpring responded to consumer requests for more options in baby and children's products by expanding the Really Woolly baby line and adding the children's videos based on the Really Woolly Kids characters.

 

Brenda Turner is director of marketing communications for DaySpring. The company won the General Gift Product category in the 2009 Retailers Choice Awards.

 

 

EricScottINDEPENDENT STORES: Little touches, big impact  //  by Eric Scott

This year is going to be a challenge; however, it may be our most rewarding. My first word of advice is to not plan on doing the same thing you have in the past. This is when we all need to be creative.

Let's not lose sight of that fact that are have a new age of people needing us. What is it going to take for us to keep offering them a great experience, but keep the doors open?

It is increasingly difficult to not find many of the products we offer in "big box stores," where all too often they are selling for less than Christian stores can purchase them to begin with. This is frustrating, but keep a couple things in mind.

First, how many customers truly know the other store offers that item? And secondly, do the other stores truly have a staff that can offer quality information about that product as well as all of the products that are available?

Customer service is more important than ever. We must make sure our staff has the best attitude and offers more quality information than anyone else. I suggest finding books about customer service and read them.

We need to go back to really caring for our guests. The big box stores will never be able to be personal. So, find customers' birthdays, send notes, do the unexpected. The little touches will make a huge difference and bring people back. We all know that we will never be able to compete on price with Wal-Mart, but we can offer superior customer service and experience.

In addition, we need to really look at the products we offer and make sure they have a need and purpose. Over the next couple months, I encourage you, along with the other staff, to make a list of the top five changes you want to make this year and then make a plan as to how you want to accomplish these changes.

We remain in the business of serving others. Let's bring the message of Christ to life by simply showing wonderful acts of love and kindness to everyone who walks through our doors.

 

Eric Scott is manager of Gaither Family Resources in Alexandria, Ind. The store was named Christian Retailing Independent Store of the Year for 2009.

 

 

Lewis_DavidINVENTORY: Making stock work harder  //  by David Lewis

What is going to be the difference between stores that keep customers coming back and those that don't make it? Good inventory management is one of the keys. That means:

  1. treating an open-to-buy budget
  2. taking care of the backlist
  3. bringing in new titles that are in store fliers and catalogs
  4. buying other new items that best fit your customers' buying habits
  5. checking stock on best-selling titles
  6. bringing in the price-pointed titles that fit your customers' interests
  7. cleaning up overstocked items after every sale and selling season
  8. cycle-counting some subcategory every day

 

But there are also three aspects of inventory management that are crucial in any economic environment.

First is taking care of backlist. In most stores, books and Bibles that have been out over a year represent at least 50% of sales, though other departments will vary somewhat from this percentage. Since there is a sales history available for these titles, they are usually the safest items to stock.

Next, it is important to keep inventory clean—and turning. Yes, it is time-consuming and not a lot of fun to identify and clean out excess inventory. But keeping a clean and fresh look to store inventory is important to please customers and keep inventory dollars working to their maximum.

Many suppliers will offer markdowns to allow a store to sell things at 50% off and still have a margin. Returns can give a guaranteed cash infusion, even if it takes time to pack them up, some freight to send them back and some time to track the credit.

Finally, cycle counts of some subcategory every day are essential. It takes accurate information to make good decisions. People make mistakes and sometimes a store loses items from shoplifters. Stores should develop a system to go through their entire inventory at the sub-department level over each six-month period. When store activity is slower, staff should know which subcategory needs to be counted. Keeping the computer inventory accurate makes it possible to make the best decisions.

 

David Lewis is director of sales and marketing for Baker Publishing Group. The company won the Backlist (90 Minutes in Heaven) category in the 2009 Retailers Choice Awards.

 

 

Karen_CampbellNEW MEDIA: Innovation and felt needs  //  by Karen Campbell

Consumers crave resources that leverage the hottest "best practices" from the entertainment world to effectively compete with the distractions of everyday life and draw people into God's Word in fresh ways.

With that in mind, publishers and retailers should focus on downloadable content and products at whatever sophistication level consumers need. As the industry adjusts to new technology, it needs to stay current with consumer needs and provide products that cater to the early adaptors.

Zondervan has had great success matching the Bible with technology through Inspired by… The Bible Experience, BibleGateway.com and the recently released Glo.

Publishers should build on their authors' networks, including social media (Twitter, Facebook, YouTube, blogs and Web sites) and personal contacts to help enhance their brands.

Jon Acuff, author of Stuff Christians Like, due out in March, was a rising blogger when Zondervan came alongside to promote his author platform and new book through blog-related promotions and publicity. Without utilizing Acuff's social media savvy and partnering with him to market the book, the reach of his fresh voice in Christian publishing would not be as great.

Leveraging the entertainment aspect of our culture, Zondervan and many other publishers produce cinema-quality book trailers that can be used in a variety of outlets. One way retailers can generate interest in products as well as drive people to their stores is by integrating technology into their stores and Web sites and making use of any video provided by publishers.

 

Karen Campbell is director of public relations for Zondervan. The company won the DVD/Video (Nooma 019: Open), Youth/Teen (Teen Study Bible, NIV), Children's Fiction (The Berenstain Bears Go to Sunday School) and Children's Nonfiction (Adventure Bible Storybook) categories in the 2009 Retailers Choice Awards.

 

 

MarilynLargentRETAILING: Doing away with fluff  //  by Marilyn Largent

A trend I'm seeing is that people are done with "fluff." That is a big generalization of course, but I'm seeing some pretty "meaty" books that push the reader to think through what true Christianity is about, challenging readers to get serious about their faith, taking risks to minister to the needy in potentially dangerous locations, stepping out of the normal "religious" church framework and live like there really is an eternal life.

We are supposed to be here to turn this world upside down—one person at a time. And one of the ways to do that is to publish books that expose Jesus for who He really is. And to run stores that don't look or act like any other store in town.

Another trend right now is lack of trust—we've been burnt by politicians, false advertising, fallen religious leaders. ... As a result, the endorsement of a book by a trusted source is valuable to the consumer.

A more powerful endorsement is by someone the consumer personally knows or relates to. Maybe they don't know the store staff, but they did enter a Christian store in a lot of cases because they had a higher confidence in the content of the books, so if staff can personally vouch for one or more titles, that customer is likely to be "incentivized" to purchase.

Because "open to buy" dollars are an issue, it is more critical than ever to be sure you have the right books on the shelf.

 

Marilyn Largent is senior director of trade sales for David C. Cook. The company was named The Church Bookstore's Vendor of the Year for 2009.

 

 

 
2010: The year in view Print Email
Written by Production   
Friday, 18 December 2009 11:03 AM America/New_York

Your at-a-glance guide to the main industry events

JANUARY

1-March 30

Virtual Christian Restock Connection

Christian Retailing

Online

www.christianretailing.com

 

6-13

The Atlanta International Gift & Home
Furnishings Market

Atlanta

www.americasmart.com

 

10-12

Marketsquare International

Christian Trade Association International

Atlanta

www.ctaintl.com

 

11-12

Annual Convention and Expo

National Retail Federation

New York City

www.nrf.com

 

13-14

Professional Bookseller Institute

Christian Trade Association International

Atlanta

 

13-14

Inspirational Value Book Show

Nashville

www.ivbshow.com

 

17-19

Christian Product Expo (CPE)

Munce Group

Hershey, Pa.

www.munce.com

 

21-22

Book Ministry Conference

Calvary Distribution

Santa Ana, Calif.

www.calvaryd.org

 

FEBRUARY

27-March 2

Annual Convention

National Religious Broadcasters

Nashville

www.nrb.org

 

MARCH

23-24

Annual Dealer Conference

P. Graham Dunn

Dalton, Ohio

www.pgrahamdunn.com

 

31-June 30

The Gathering 2010, Virtual

Christian Retailing/The Church Bookstore

Online

APRIL

2-4

WonderCon

Comic-Con International

San Francisco, Calif.

www.comic-con.org

 

9-10

Marketsquare Africa

Christian Trade Association International

Accra, Ghana

 

12-13

Marketsquare Africa

Christian Trade Association International

Lagos, Nigeria

 

17-18

Marketsquare Africa

Christian Trade Association International

Nairobi, Kenya

 

19-21

Christian Collective at London Book Fair

Evangelical Christian Publishers Association (ECPA)

London

www.ecpa.org

 

19-21

Dove Awards Week

Gospel Music Association (GMA)

Nashville

www.gospelmusic.org

 

20

Prospective Bookstore Manager School

Christian Retailing/The Church Bookstore

Louisville, Ky.

www.thechurchbookstore.com

 

21-23

The Gathering 2010

Christian Retailing/The Church Bookstore

Louisville, Ky.

www.christianretailing.com

 

MAY

3

Christian Book Awards and Jordon Lifetime Achievement Award

ECPA

Nashville

 

3-5

Executive Leadership Summit

ECPA

Nashville

 

5-7

Annual Convention

Evangelical Press Association

Irving, Texas

www.epassoc.org

 

11-14

Christian Resources Exhibition

The Bible Society

Sandown, England

www.creonline.co.uk

 

13-18

Expolit

Spanish Evangelical Products Association

Miami

www.sepaweb.org

 

25-27

Annual Convention and Show

Book Expo America

New York City

www.bookexpoamerica.com

 

JUNE

1-4

Annual Show

Religious Booksellers Trade Exhibit

St. Charles, Ill.

www.rbte.net

 

22-25

Catalyst Conference

International Christian Visual Media

St. Louis

www.icvm.com

 

27-30

International Christian Retail Show

CBA

St. Louis

www.cbaonline.org

 

30-Sept 30

Virtual Christian Retailing Show

Christian Retailing

Online

www.christianretailing.com

 

JULY

22-25

Annual Convention

Comic-Con International

San Diego

www.comic-con.org/cci/

 

28-31

Immerse Music Training Experience

GMA

Nashville

www.experienceimmerse.org

 

AUGUST

3-6

International Trade Show

Catholic Marketing Network

King of Prussia, Pa.

www.catholicmarketing.com

 

SEPTEMBER

1-4

Marketsquare Asia/Beijing International Book Fair

Christian Trade Association International

Beijing

 

5-7

Marketsquare Asia

Christian Trade Association International

Seoul, South Korea

 

12-14

Christian Product Expo

Munce Group

Murfreesboro, Tenn.

 

17-20

Annual Conference

American Christian Fiction Writers

Indianapolis

www.acfw.com

 

29-Dec. 24

Virtual Christmas Showcase

Christian Retailing

Online

www.christianretailing.com

 

OCTOBER

1-2

Marketsquare Europe

Christian Trade Association International

Oradea, Romania

 

6-10

Frankfurt Book Fair

ECPA Christian Collective

Frankfurt, Germany

www.book-fair.com

 

29-31

Chicago International Remainder
and Overstock Book Exposition

CIROBE

Chicago

wwww.cirobe.com

 

NOVEMBER

17-19

Annual Meeting

Evangelical Theological Society

Atlanta

www.etsjets.org

 

20-23

Annual Meeting

Society of Biblical Literature

Atlanta

www.sbl-site.org

 

 

TO BE ANNOUNCED

CBAA 2010 Brisbane Regional Convention

Christian Bookselling Association Australia

www.cbaa.com.au/events.php

 

For updates on these industry events, please check the latest issue of Christian Retailing.

 

 
Show time! Print Email
Written by Staff   
Thursday, 17 December 2009 03:39 PM America/New_York

Details of the four key January events

 

Christian retailers looking to make a strong start to the new year have the opportunity to learn about new products, stock up on
bargains and get some training at four events in January.

Jan. 10-12

MARKETSQUARE INTERNATIONAL

Atlanta Airport Marriott

Atlanta

Christian Trade Association International's (CTAI) third annual winter event for overseas buyers is opening its doors to North American retailers for the first time and also debuting America's Christian Remainder Show.

Registration for international visitors is $50 for members and $65 for nonmembers, while U.S. attendees will pay $20. Those who register before Dec. 23 receive a ticket to the Whitaker House/Anchor Distributors Celebration Dinner; tickets will not be sold separately. Keynote speaker at the dinner on Sunday, Jan. 10 will be pastor, ministry leader and conference speaker Larry Huch (The Torah Blessing, Whitaker House).

The first 50 international buyers from outside the U.S. who pre-register by Dec. 23 will receive one free night's lodging at the convention hotel. The hotel's nightly rate is $109, with a free shuttle service to and from the airport.

Workshops for Christian publishers and booksellers are free with registration, and preceded by free breakfast.

For booksellers: "How remainder books increase profits," "How I survived the recession" panel discussion. For publishers: "Negotiating international translation rights," "How to develop quality translations."

The Professional Retail Institute, led by CTAI Director of Training and Member Development Jack Scott, will run Jan. 13-14, with an additional $295 fee for the first person registered and $195 for each person thereafter from the same store or organization.

More than 40 suppliers will be exhibiting at the event, including Baker Publishing Group, Crossway, FaithWords, Harvest House Publishers, Thomas Nelson and Tyndale House Publishers. Lunch and break refreshments will be served in the exhibit hall.

For more information or to obtain the registration form, go to www.ctaintl.org or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Jan. 8-12

THE ATLANTA INTERNATIONAL GIFT & HOME FURNISHINGS MARKET

AmericasMart

Atlanta

Though CBA has scrapped its Industry Conference, the retailers trade association is partnering with AmericasMart for any of its members attending the largest gift and home furnishings showcase of the year.

CBA member retailers can take advantage of a complimentary hotel night's stay as well as special reduced rates for an extended visit. There will also be an exclusive CBA meeting and lunch at the event Saturday, Jan. 9, starting at noon in the Grant/Lenox Room, third floor of Building 3.

CBA market vendors will be specially identified to help retailers quickly locate them.

For CBA member suppliers, there will be elevator door stickers throughout the AmericasMart complex announcing inspirational gifts featuring CBA vendors, with stickers for each vendor identifying them as a CBA/inspirational gifts supplier. They will also be identified in the inspirational classification section of the Atlanta Buyer's Guide.

For more information, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., or contact Suzanne Ivezaj at This email address is being protected from spambots. You need JavaScript enabled to view it. or 404-220-2219.

 

Jan. 17-19

CHRISTIAN PRODUCTS EXPO (CPE)

Hershey Lodge

Hershey, Pa.

Munce Group's CPE Hershey offers free registration to all independent Christian retailers, who are then able to cover additional expenses by taking advantage of the show's cost-reimbursement plan, based on the number of orders written on the show floor.

Organizers say that reimbursements are "very obtainable," with 94% of retailers attending the marketing group's members-only CPE in September writing orders qualifying for some level of reimbursement and 79% of them placing enough exhibit-floor orders to receive the maximum reimbursement available.

The January event kicks off with a Bible Conference on Sunday, Jan. 17, organized to minister to the hearts and minds of retailers and exhibitors. Workshop sessions Monday, Jan. 18 will be a general session, a Vacation Bible School session and free Bookstore Manager software training.

Confirmed speakers include VeggieTales creator Phil Vischer and authors David Jeremiah and Sheila Walsh. Tween girl author Dannah Gresh will be on the exhibit show floor in the Moody Publishers booth.

For more information, go to www.cpeshow.com. Register by phone, 800-868-4388; fax, 727-593-3523; or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Jan. 13-14

INSPIRATIONAL VALUE BOOK SHOW

DoubleTree Nashville Downtown

Nashville

Discounts of up to 90% off retail will be on offer at the Inspirational Value Book Show, which for its third year will have a larger gift selection, too.

Registration for the event—billed as "Less Talk. More Show!"—includes lunch for both days provided on the exhibit hall floor for suppliers and retailers so that they can continue business uninterrupted.

Among the exhibitors will be Barbour Publishing, David C. Cook, Kregel Publications, Swanson Christian Products, Thomas Nelson and Whitaker House.

The show floor will be open 10 a.m.-5 p.m., Wednesday, Jan. 13, and 8 a.m.-3 p.m., Thursday, Jan. 14.

For more information or to register, go to www.ivbshow.com or contact Misty Sprinkle at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 
dddd Print Email
Written by Felicia Abraham   
Wednesday, 21 October 2009 05:44 PM America/New_York
Multi-genred Melody Carlson: Writing across genres from adult novels to advice, Melody Carlson has published more than 200 books, many by Random House imprint Waterbrook Multnomah.

The (Bend, Ore.) Bulletin

Store clerk foils robbery: A frontliner at Lighthouse Christian Gift Store in Martell, Calif., faced down a would-be robber who said that he had a gun.

The (Amador, Calif.) Ledger-Dispatch

New store's diverse inventory: Gale Black's new Gospel Christian Bookstore in Bamberg, S.C., has "a little bit of everything.”

The (Orangeburg, S.C.) Times and Democrat

Christian bookstore owner's 'miracle': A Christian bookstore owner and distributor talks about the "miracle" that changed his life.

The (Racine, Wisc.) Journal Times

Rockers aren't 'know-it-alls': The members of Christian rock band Thousand Foot Krutch "don't preach like know-it-alls. They're more subtle, writing about universal concerns that help them play to everyone."

The Erie Times-News

Stores offer 'refuge': Ruth James wants her three Ruth's Christian Bookstores across central and northeastern Oklahoma to be "the light and encouragement. A place of peace, a place of refuge."

The Oklahoman

Obama chaplain-author profiled: Army chaplain and author Carey Cash (A Table in the Presence)--"with a famous last name, a compelling life story and a fervent belief in a God who works miracles"--leads services attended by President Obama at Camp David.

The Washington Post

Selling Bibles and cars: Helping someone choose the right Bible is "kind of like the car world," according to
Gail Waddell, manager of the Mustard Seed Outlet in Springfield, Ill.

The (Springfield, Ill.) State Journal-Register

Author trio booksigning: Bestselling Christian authors Tracie Peterson, Judith Miller and Cathy Marie Hake unite for a signing at Bookery Parable Christian Bookstore in Mansfield, Ohio.

The (Mansfield, Ohio) News Journal

Digital Bible's 'Newsweek' nod: Glo, the new digital Bible from Zondervan, could help "hasten (the) decline of bound Scriptures."

Newsweek

'Mitford' the musical: Jan Karon's popular "Mitford" books make their way to the musical stage.

Broadway World