Some customers will be given an impression of your store before they ever even get close to the front door-by the way their telephone call goes.

How do you handle calls at your store? Are they routed from the main church switchboard, or do you have your own number? Do you have a script for staff and volunteers? Do you have on-hold music?

Share your ideas, thoughts and experiences at This email address is being protected from spambots. You need JavaScript enabled to view it..