We asked how your store handled special orders:

"A large percentage of our sales can be attributed to special orders. We are usually able to provide the books needed in a two- to three-day turnaround. This pleases the customer and fulfills their need.

"We always offer to special-order for a customer if we do not have a title in stock. We also have signs posted around the store to let customers know that we are happy to special-order for them. They are especially pleased when they find out the item will arrive in two or three days.

"We have special-order forms printed up on red paper. These are clipped to the purchase order. When the items are received into the store, the customer is called, and the red special order form gets rubber-banded to the item and placed on our 'holds' shelf at the front checkout counter."

Diane Busch, manager
RiverTree Christian Church Bookstore
Massillon, Ohio