




Latest project: When It All Falls Apart: Finding Healing, Joy, and Victory Through the Pain (Charisma House).
How would you say you have grown through suffering, having experienced a divorce due to the infidelity of your husband, pastor Zachery Tims;...
Concentrate on seizing those important ‘Moments of Connectivity’
In customer experience management, we often talk about Moments of Truth. The term was coined by Jan Carlzon, who managed the Scandinavian SAS Airlines. He used it for those moments in wh...

Immediately upon entering, we were welcomed by a frontliner working at one of the four registers. Throughout our visit, we were asked at least once or twice, “Are you finding everything?” The multiple staffers, wearing maroon logo shirts, were not bothersome, but appeared genuinely willing to assist. ![]()
10-Point Rating
Appearance: 8
Inventory: 10
Staff: 10