Christian Retailing

NEWSLETTERS Current Issue Study: Bulk of retail purchases happen in-store
Study: Bulk of retail purchases happen in-store PDF Print E-mail
Written by Christine D. Johnson   
Monday, 18 August 2014 02:57 PM EDT

30398564Sm  Istockphoto-LDProd-webMost U.S. retail sales—a whopping 92%—still happen offline, according to a survey of more than 1,000 U.S. consumers conducted by Ripen Ecommerce.

Using Google Consumer Surveys, analysts polled more than 1,000 American shoppers to discover the number-one thing keeping them offline while shopping.

Findings showed that the touch factor is still significant with 30.8% wanting to see or touch the products before buying.

Instant gratification is also an important factor with 29.9% of respondents wanting their items right away.

Some respondents (14.4%) also wanted to save on shipping costs, 6.5% of consumers prefer offline due to easier/cheaper returns. Nearly 17% were concerned for their personal privacy, so they choose to shop in-store.

Visit the Ripen site (ripenecommerce.com/blog/ecommerce_survey) for some related suggestions to drive traffic and sales.

 

In this current issue:

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Stores urged to engage with community and customers

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Jack Scott shows retailers how to maximize their marketing

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